Aaron Cassidy

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Latest activity by Aaron Cassidy
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    Aaron Cassidy created a post,

    Instagram Story Replies not logged as tickets

    With the Instagram integration, whenever someone messages our Instagram page it creates a ticket. However, when a user replies to our stories, it does not create a ticket - we still have to respond...

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    Aaron Cassidy created a post,

    Different sound notifications to for each channel

    It would be great if you could choose the sound for each avenue in support/chat. We have different agents that respond to live chat and Facebook Messenger, however, the notifications and sound are ...