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Johnny J

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Activity overview

Latest activity by Johnny J
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    Johnny J commented,

    Great, thank you again Samuel Mosher

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    Johnny J commented,

    Samuel Mosher you are awesome! Thank you very much for your help:)  Wondering, if there's an option to revert identity after we get into agent's dashboard page. I can only see the option to sign ou...

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    Johnny J created a post,

    Option to assume as an agent

    Answered

    As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an agent (to manage some settings option for agents, particularly Zendesk views, t...

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    Johnny J created a post,

    Reporting on Requester Location

    https://support.zendesk.com/hc/en-us/community/posts/360033340134-Reporting-on-Customer-location-?input_string=Reporting%20on%20Requester%20Location It would be nice, if there's an option to auto c...

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    Johnny J commented,

    Thank you so much :)sean bourke

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    Johnny J created a post,

    App Integrations

    Just a feedback on Zendesk App integrations, it would be nice to save a copy of previous field sync mappings & project restrictions configuration settings. This would be helpful especially when we ...

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    Johnny J commented,

    Hi Max McCal, Thanks for getting back to me. Yes, I mean providing access to add/edit end users within the agent's organization and also to add/edit users outside their organization or with no orga...

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    Johnny J created a post,

    About Role Permissions

    I would like to provide a feedback about the End-user profile access:   How about adding a new option or modifying the second option to Add and edit within any organization. Because, agents a...