Abraham K.
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Total activity16
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Last activity
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Activity overview
Latest activity by Abraham K.-
Abraham K. commented,
Hello Marc,If the email is somehow entered incorrectly notification of this depends on the server for the email domain. Some will send a "bounce-back" message advising that you have contacted an i...
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Abraham K. commented,
Hi CJ, I apologize for the misread on my side for your question. I've gotten confirmation that the use of the Wildcard (*) operator in that search command does not work standalone. If you were to...
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Abraham K. commented,
Hi CJ: For custom fields there is not an operator that I have found currently active to test for a NULL value in either text or multiple select field types. Currently search operators only exist ...
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Abraham K. commented,
Hi Suhan, This may be where building a ticket view would be more reliable for the post-4:30 workflow as that will display all active information in your system without requiring alteration of the t...
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Abraham K. commented,
Hi Suhan, Because time definitions are relative based on timezone there are no direct automation conditions which reference clock time for activation. Automations also only run once an hour at the...
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Abraham K. commented,
Hello Jah, An indefinite reminder set for a specific interval would not be possible as that sort of function would be too easily exploited or just misconfigured to create spam traffic from our syst...
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Abraham K. commented,
Hi Patrick, "Immediate" is a bit inaccurate. Automations run one at a time, checking all non-closed tickets in your system one entry at a time. In a small database this could take less than 30 s...
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Abraham K. commented,
Hi Patrick, You've got a logic there that I think has a lot of promise, though there is a strong potential for a timing gap with how you have it written. The gap is a potential for between the ac...
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Abraham K. commented,
Hello Angelique, The path is correct for examining your own app authorizations. Having run checks in our test environment the current UI build does not have a similar path to check the applicatio...
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Abraham K. commented,
Hi Dean & David - Stripping out this formatting is a bit of a complicated process, but it can be done. Looking through our knowledge base I believe the article Setting up an unformatted email temp...