Abraham K.
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Total activity19
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Abraham K.-
Abraham K. created an article,
The option to enable side conversations is missing in my account
Issue symptoms I want to enable the side conversations feature, and don't see the option to activate it in Admin Center. What are the subscription requirements to enable side conversations? Resolut...
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Abraham K. created an article,
What's the difference between ticket merging and ticket threading?
Question What's the difference between ticket merging and ticket threading? Answer Ticket merging is when separate existing tickets are manually combined. A ticket merge is common when two tickets ...
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Abraham K. commented,
Hello Marc,If the email is somehow entered incorrectly notification of this depends on the server for the email domain. Some will send a "bounce-back" message advising that you have contacted an i...
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Abraham K. commented,
Hi CJ, I apologize for the misread on my side for your question. I've gotten confirmation that the use of the Wildcard (*) operator in that search command does not work standalone. If you were to...
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Abraham K. commented,
Hi CJ: For custom fields there is not an operator that I have found currently active to test for a NULL value in either text or multiple select field types. Currently search operators only exist ...
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Abraham K. commented,
Hi Suhan, This may be where building a ticket view would be more reliable for the post-4:30 workflow as that will display all active information in your system without requiring alteration of the t...
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Abraham K. commented,
Hi Suhan, Because time definitions are relative based on timezone there are no direct automation conditions which reference clock time for activation. Automations also only run once an hour at the...
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Abraham K. commented,
Hello Jah, An indefinite reminder set for a specific interval would not be possible as that sort of function would be too easily exploited or just misconfigured to create spam traffic from our syst...
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Abraham K. commented,
Hi Patrick, "Immediate" is a bit inaccurate. Automations run one at a time, checking all non-closed tickets in your system one entry at a time. In a small database this could take less than 30 s...
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Abraham K. commented,
Hi Patrick, You've got a logic there that I think has a lot of promise, though there is a strong potential for a timing gap with how you have it written. The gap is a potential for between the ac...