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Adrian Joseph Magboo
Joined Apr 14, 2021
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Last activity Nov 22, 2021
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Latest activity by Adrian Joseph Magboo
Adrian Joseph Magboo commented,
Hi there,
It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets.
If this is the case, I'm afraid this is not possible as all of these are only handled within the Zendesk Support dashboard. If you would like to extract data from your Zendesk and make it visible to your 3rd party app, you can leverage our APIs. You can learn more here.
I hope this helps.
Regards,
Adrian
View comment · Posted Oct 27, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi there!
The logo displayed when sharing links on social media platforms is the Brand logo of your Help Center. While it's not possible to remove this, I found a community post that describes where you find it and how to make changes with it. I would recommend getting in touch with your Developer or IT team as it involves custom coding.
I hope this helps!
Regards,
Adrian
View comment · Posted Oct 27, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
View comment · Posted Oct 18, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo created an article,
Question
I have installed my widget on my mobile app using Chat mobile SDK. How will I know that a chat is initiated from my mobile app?
Answer
When a customer visits your mobile app with a Chat mobile SDK installed (iOS or Android) and initiates a chat, the page title in the Visitor path will be displayed as Mobile chat connected.
Edited Aug 21, 2024 · Adrian Joseph Magboo
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Adrian Joseph Magboo created an article,
Question
Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
Answer
When a customer visits your mobile app with a Chat mobile SDK installed, Zendesk Chat recognizes the page title as Mobile chat connected. This can be used as a condition for all Chat triggers to fire only for mobile app users.
To create the Chat trigger
- Create a Chat trigger.
- Under Run trigger, select When a visitor has loaded the chat widget.
- Under Check conditions, select Check all of the following conditions.
- Visitor page title | Equals | Mobile chat connected
- Still on site | 10
- Visitor served | Is false
- In Perform the following actions, add:
- Send message to visitor | [agent name] | [message]
- Set Triggered | Is true
Edited Jan 19, 2023 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Chad,
The Messaging tickets work the same as normal tickets. If the requester replies on a Messaging ticket that is in closed status, it'll create a follow-up ticket as described in this article.
Regards,
Adrian
View comment · Posted Oct 05, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Nala!
Could you please share more context with what's happening when you say syncing is not working? Yes, this integration still works as mentioned here but a Support ticket may be needed to investigate your case.
Regards,
Adrian
View comment · Posted Jul 30, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Davide,
Good day! It looks like you've assigned a department to each of your widgets and you would like to set the widget status depending on the status of the department assigned.
If this is the case, you can use the API script mentioned here Can I configure the Web Widget to present Chat on my webpage only when a specific department is online?
I hope this helps.
Regards,
Adrian
View comment · Posted Jul 28, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Kaan,
Good day! The cloned tickets get created when you manually create them by following the steps in this article under Using the app.
The option to open the tickets automatically after creation is only available under the Basic plan.
I hope this helps.
Regards,
Adrian
View comment · Posted Jul 28, 2021 · Adrian Joseph Magboo
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Adrian Joseph Magboo commented,
Hi Lydia,
Hope all is well! Timeout errors when making an API call can occur for different types of reasons. If you can share the API call you are using and the timestamp the last time you get the Timeout error, I can check your account to narrow this down.
Regards,
Adrian
View comment · Posted Jul 07, 2021 · Adrian Joseph Magboo
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