Adrian Joseph Magboo
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Total activity63
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Last activity
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Activity overview
Latest activity by Adrian Joseph Magboo-
Adrian Joseph Magboo commented,
Hi Karolina, Have you tried testing the email notification from the Answer bot trigger you created (more details here)? If not yet, I would recommend trying this first to test how your Answer Bot...
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Adrian Joseph Magboo commented,
Hi there, It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets. If this is the cas...
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Adrian Joseph Magboo commented,
Hi there! The logo displayed when sharing links on social media platforms is the Brand logo of your Help Center. While it's not possible to remove this, I found a community post that describes whe...
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Adrian Joseph Magboo created an article,
Service Incident - October 25th, 2021 - Zendesk's customer support widget unavailable in support.zendesk.com and other products
SUMMARY 20:37 UTC | 13:37 PT We are happy to report that we have resolved the issues impacting Widget availability to contact Zendesk Support across Support, Chat, and Sell products. Please feel fr...
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Adrian Joseph Magboo commented,
Hi Molly, It looks like not all attached files in the ticket are selected yet that's why the Save button is grayed out. That is the expected behavior as when clicking Confirm All or selecting all ...
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Adrian Joseph Magboo commented,
Hi Juan! It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the...
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Adrian Joseph Magboo created an article,
Service Incident - September 17th, 2021 - Pod 25 Talk Issues
SUMMARY Between 00:45 and 01:01 UTC on September 17, 2021, Talk customers on Pod 25 may have experienced dropped calls for some new and active calls. We received no customer reports of the behavior...
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Adrian Joseph Magboo created an article,
How will I know that a chat is initiated from my mobile app when using the Chat mobile SDK?
Question I have installed my widget on my mobile app using Chat mobile SDK. How will I know that a chat is initiated from my mobile app? Answer When a customer visits your mobile app with a Chat mo...
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Adrian Joseph Magboo created an article,
Service Incident - August 4th, 2021 - WhatsApp messaging delays
SUMMARY Between 2:50 and 6:47 UTC on August 4, 2021, some WhatsApp customers included in the critical WhatsApp Business API Clients maintenance between August 3rd, 2021 at 23:00 UTC and August 4th,...
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Adrian Joseph Magboo created an article,
Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
Question Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK? Answer Disclaimer: This article is provided for instructional purposes only. It is possible to create proactive...