Adrian Joseph Magboo
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Recent activity by Adrian Joseph Magboo-
Hi Erick, It looks like you are using the client secret rather than an actual bearer token. Kindly follow the steps in this article Using OAuth authentication with your application to authenticate ...
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Hi Nala! Could you please share more context with what's happening when you say syncing is not working? Yes, this integration still works as mentioned here but a Support ticket may be needed to ...
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Hi Davide, Good day! It looks like you've assigned a department to each of your widgets and you would like to set the widget status depending on the status of the department assigned. If this is...
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Hi Kaan, Good day! The cloned tickets get created when you manually create them by following the steps in this article under Using the app. The option to open the tickets automatically after cre...
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Hi there, Hope all is well! I understand that you would like to remove the option to send the chat transcript from the end-users end. You can do this using the Javascript API menuOptions and ...
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Hi Amie, Hope all is well! We've reached out to our internal team about your questions. See our answers below: 1. It's planned for the end of Q3 2021. You can see it on the Productboard portal. ...
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Hi Lydia, Hope all is well! Timeout errors when making an API call can occur for different types of reasons. If you can share the API call you are using and the timestamp the last time you get th...
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Hi Graham Haire, If I'm understanding this correctly, you are creating tickets and filling out the ticket fields but when you submit it as New or Open, the ticket fields doesn't have the value yo...
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Hi Daniel, Hope all is well! Yes, you can create an article template using a pre-defined template through the Knowledge Capture app. You can find more details about this here: Can I create an art...
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Hi Nicole! Thanks for reaching out! My understanding is you are going to use the direct link to a live chat popout window instead of using the widget and wanting to customize the pre-chat form...