Adrian Joseph Magboo
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Articles
Recent activity by Adrian Joseph Magboo-
Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
Question Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK? Answer Disclaimer: This article is provided for instructional purposes only. It is possible to create proactive...
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Service Incident - October 25th, 2021 - Zendesk's customer support widget unavailable in support.zendesk.com and other products
SUMMARY 20:37 UTC | 13:37 PT We are happy to report that we have resolved the issues impacting Widget availability to contact Zendesk Support across Support, Chat, and Sell products. Please feel fr...
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How will I know that a chat is initiated from my mobile app when using the Chat mobile SDK?
Question I have installed my widget on my mobile app using Chat mobile SDK. How will I know that a chat is initiated from my mobile app? Answer When a customer visits your mobile app with a Chat mo...
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Service Incident - September 15th, 2021 - Support Create Ticket API fields issue
SUMMARY Between September 13, 2021 at 22:00 UTC and September 15, 2021 at 04:38 UTC, some Support tickets created via API may have encountered errors leading to some missing user fields such as req...
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Service Incident - September 17th, 2021 - Pod 25 Talk Issues
SUMMARY Between 00:45 and 01:01 UTC on September 17, 2021, Talk customers on Pod 25 may have experienced dropped calls for some new and active calls. We received no customer reports of the behavior...
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Service Incident - August 4th, 2021 - WhatsApp messaging delays
SUMMARY Between 2:50 and 6:47 UTC on August 4, 2021, some WhatsApp customers included in the critical WhatsApp Business API Clients maintenance between August 3rd, 2021 at 23:00 UTC and August 4th,...
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Service Incident - August 7th, 2021 - Inbound and Outbound Talk Issues
SUMMARY On August 7, 2021 from 0:58 UTC to 3:53 UTC, Zendesk Talk customers on Pods 13, 15, 17, 19, 23, 25 experienced problems with inbound and outbound calls, being unable to make outbound calls ...
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Service Incident - April 2nd, 2021 - Pods 13 & 20 increased error rates
SUMMARY 00:28 UTC | 17:28 PT Between 23:26 UTC - 23:44 UTC we experienced increased error rates on Talk, Guide, and Support on pods 13 and 20. We are happy to report that the issue is now resolved...
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Service Incident - August 3rd, 2021 - Sell - Issues with Task assignment
SUMMARY From July 30, 2021 13:34 UTC to August 3, 2021 08:26 UTC, Zendesk Sell customers experienced the inability to update/change the ownership of a Task to another agent of a Lead/Contact/Deal w...