Adrian Joseph Magboo
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Votes on activity by Adrian Joseph Magboo-
Hi Karolina, Have you tried testing the email notification from the Answer bot trigger you created (more details here)? If not yet, I would recommend trying this first to test how your Answer Bot...
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Hi there, It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets. If this is the cas...
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Hi there! The logo displayed when sharing links on social media platforms is the Brand logo of your Help Center. While it's not possible to remove this, I found a community post that describes whe...
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Hi Juan! It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the...
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Hi there, I would like to look into this and have some questions for you. I created a new ticket and you will receive an email from me shortly. Regardsm Adrian
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Hi Lydia, Hope all is well! Timeout errors when making an API call can occur for different types of reasons. If you can share the API call you are using and the timestamp the last time you get th...
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Hi Molly, It looks like not all attached files in the ticket are selected yet that's why the Save button is grayed out. That is the expected behavior as when clicking Confirm All or selecting all ...
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Hi Nala! Could you please share more context with what's happening when you say syncing is not working? Yes, this integration still works as mentioned here but a Support ticket may be needed to ...
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Hi Nicole! Thanks for reaching out! My understanding is you are going to use the direct link to a live chat popout window instead of using the widget and wanting to customize the pre-chat form...
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Hi Kaan, Good day! The cloned tickets get created when you manually create them by following the steps in this article under Using the app. The option to open the tickets automatically after cre...