Ahn Letran
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Last activity
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Activity overview
Latest activity by Ahn Letran-
Ahn Letran commented,
Hi, Jenith! A ticket is already open for you so our Customer Care team can investigate this further. Thanks for your patience!
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Ahn Letran commented,
Hey, Ryan! Sorry for the trouble. In this case, aside from suspending the users, you might want to get them blocked entirely from calling. You can refer to this guide on Blocking unwanted callers....
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Ahn Letran commented,
Hello, Francois! In this case, the trigger 'Ticket: Unassign Trigger (Out of Office) can be deactivated if you do not want to unassign tickets where agents' are OOO and customers reply. Thanks!
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Ahn Letran commented,
Hello, Punit! As of now, this feature to fully customize the tabs on Explore dashboards is still in the works. We will release notes on this once this is available and fully operational. We apprec...
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Ahn Letran commented,
Hi, Rodger! Hope you're doing well! I actually tried to recover a suspended ticket on my account, to see if it will show under ticket events. Sadly, it didn't show any sign that it was recovered e...
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Ahn Letran commented,
Hey, Liza! Hope you're doing well! You can export your ticket data/comments by following this guide Exporting data to a JSON, CSV, or XML file. There's a link there that will help you export them ...
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Ahn Letran commented,
Hey, John! This might be related to your needs: Using simplified email threading (early access program). Simplified email threading improves the way that email notifications appear to your end use...
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Ahn Letran commented,
Hello, Rachel! Yes, the expected behavior is to hide the fields, not to hinder its functions. It should still recognize adding and removing the tags via macros. Cheers! Ahn L. | Customer Support A...
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Ahn Letran commented,
Hi, Jamie! As far as the app goes, there shouldn't be any limitations on the number of fields to hide. Since you've mentioned you already have a ticket, I'll bump that one up for you so our senior...
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Ahn Letran commented,
Hi there! Thanks for your feedback in using the Ticket Field Manager app! This app works by hiding fields from certain groups that's under your instance. If your light agents belong to the group w...