Ahn Letran
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Recent activity by Ahn Letran-
Hey, Ryan! Sorry for the trouble. In this case, aside from suspending the users, you might want to get them blocked entirely from calling. You can refer to this guide on Blocking unwanted callers....
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HI! That's the only place to add channels from in the Admin Center. Could you try refreshing or on a different browser? Thanks! Ahn L. | Customer Support Advocate
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Hello. Ricardo! I'll be opening a ticket for your concern so we could troubleshoot on it further. We appreciate your patience. Thanks! Ahn L. | Customer Support Advocate
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Hello, Ricardo, Sorry for the trouble. May I ask if your browsers are currently updated where you serve chats? Also, does clearing cache and cookies resolve it? If not, I will be opening a ticket ...
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Hello, Chad! This list is what we currently have with regards to user roles. If we could improve on this list, we'd like to get your feedback on it, too. Agent roles and permissions depend on the ...
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Hello, Francois! In this case, the trigger 'Ticket: Unassign Trigger (Out of Office) can be deactivated if you do not want to unassign tickets where agents' are OOO and customers reply. Thanks!
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Hello, Will! Checked this feature out with the Social Messaging team and sadly, there's no way to prevent IG messages from coming in as chats at the moment. We're still working on improving lots o...
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Hello, Rene, As of now, we do not support adding hyperlinks on the section's title nor its description. If you could add your use-case to this being added as a feature, that'll be great!
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Hello, Jim, Thanks for the feedback! As mentioned above, our technical support engineers are working on an article on this request. Release notes will be uploaded as soon as its up and running. Th...
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Hello, Patrick, Yes, the behavior is expected to follow the default group of the agent handling the ticket. Agents has to view and save the ticket to open for the default address for groups and a...