Alessandro Battistini
-
Total activity51
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes23
-
Subscriptions14
Activity overview
Latest activity by Alessandro Battistini-
Alessandro Battistini created an article,
How can I check which agents are online for messaging?
Question How can I check which agents are online for messaging? Answer You can check agents' messaging status using the Real-Time Monitor in Chat (Enterprise only). For more information, see the a...
-
Alessandro Battistini created an article,
Why do I see duplicated tickets in my account?
Question I can see duplicated tickets with the same subject, but not nested in the same ticket. Why am I getting duplicated tickets? Answer Duplication of tickets occurs when your mail provider doe...
-
Alessandro Battistini created an article,
Error: Export failed. There was a problem exporting your Smart List
Issue symptoms I received the error: Explore failed. There was a problem exporting your Smart List when attempting to export contacts from a smart list in Zendesk Sell. Resolution steps The export...
-
Alessandro Battistini commented,
Hi Espartan Code, You can see the example on this article as mentioned in the following part: Use the zESetting Javascript API with the key `webWidget.authentication.chat.jwtFn` to provide a funct...
-
Alessandro Battistini created an article,
"Not delivered" error when I reply to a Facebook or Instagram message
Issue symptoms When I reply to a Facebook or Instagram message, I receive an error message right below the comment that says Not delivered. Resolution steps This commonly occurs when you have rece...
-
Alessandro Battistini created an article,
The view formatting option "Group by" does not display my custom fields in order
Issue symptoms The order of my custom fields is not following descending or ascending order in my view, when Group by is selected in view formatting. Resolution steps Custom fields are grouped by ...
-
Alessandro Battistini created an article,
Service Incident - December 16th, 2021 - [Support] Unable to login via Microsoft SSO
SUMMARY On December 16 2021 from 02:04 UTC to 16:41 UTC, customers on Pod 23 were having issues logging onto Zendesk Support using Microsoft SSO. Timeline 14:33 UTC | 06:33 PT We are currently in...
-
Alessandro Battistini created an article,
Can I have different logos for each of my branded widgets?
Question I want to add a unique logo for each of my brands on the widget. Is this possible? Answer Yes, if you have the Web channel enabled you can add unique logos for each of your widgets. For m...
-
Alessandro Battistini created an article,
My Facebook integration stopped working
Issue symptoms My Facebook integration is not syncing or working correctly. Messages from Facebook don't create tickets. I received an email notification saying that my Facebook page was deauthoriz...
-
Alessandro Battistini created an article,
Why does it say "Agent" next to one of my brands?
Question It says (Agent) next to one of my brands. What does that mean? Answer This references the subdomain that your agents are routed to when they sign into the agent interface. This will only s...