Alessandro Battistini
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Total activity64
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Last activity
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Activity overview
Latest activity by Alessandro Battistini-
Alessandro Battistini created an article,
Why is the contact form missing from Web Widget (Classic)?
Issue symptoms I cannot find the Contact form option on the Basics tab in Admin Center > Channels > Classic Widget. What can I do to enable it? Resolution steps To see Contact form in your Web Wid...
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Alessandro Battistini created an article,
How can I give my user the Explore admin role?
Question I'd like to make someone an Explore administrator. How do I go about it? Answer How to make the user an Explore admin depends on whether you use custom roles: If you don't use custom role...
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Alessandro Battistini created an article,
Where can I change the name at the top of the messaging Web Widget?
Question Can I change the name at the top of the messaging widget? Answer Yes, you can change the name displayed on the Web Widget in your account settings. To change the Web Widget name In Admin...
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Alessandro Battistini created an article,
How can I see if a messaging conversation was offered to an agent?
Question How can I see if a messaging conversation was offered to an agent who didn't accept? Answer View the events of the ticket to confirm if an active messaging conversation was offered to an ...
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Alessandro Battistini created an article,
Why is the "Closed" ticket status missing from my tickets?
Question Why do my closed tickets show a solved ticket status? When I check a closed ticket, I don't see the Closed status label. Answer When custom ticket statuses are activated, closed ticket...
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Alessandro Battistini created an article,
I don't see the option for proactive messaging
Issue symptoms I don't see the option for proactive messaging under the Bots and automation section of Admin Center. Resolution steps The option for proactive messaging will appear only when the re...
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Alessandro Battistini created an article,
How can I check which agents are online for messaging?
Question How can I check which agents are online for messaging? Answer You can check agents' messaging status using the Live data (including Messaging) dashboard in Explore. Click each widget to dr...
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Alessandro Battistini created an article,
Why do I see duplicated tickets in my account?
Question I can see duplicated tickets with the same subject, but not nested in the same ticket. Why am I getting duplicated tickets? Answer Duplication of tickets occurs when your mail provider doe...
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Alessandro Battistini created an article,
Error: Export failed. There was a problem exporting your Smart List
Issue symptoms I received the error: Explore failed. There was a problem exporting your Smart List when attempting to export contacts from a smart list in Zendesk Sell. Resolution steps The export...
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Alessandro Battistini created an article,
Why are there different account names in notifications to my end users?
Question Why are there different account names in notifications to my end users? Answer Multiple account names can appear in outgoing email notifications that are applied to the email template. Sep...