Alexander Popa
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Total activity64
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes21
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Subscriptions30
Activity overview
Latest activity by Alexander Popa-
Alexander Popa created an article,
Why doesn't my help center appear on search results?
Question Why doesn't my host-mapped subdomain appear in search results? How long does it take for Google to reindex my new host-mapped subdomain? Answer If you have just host mapped your help cente...
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Alexander Popa created an article,
Why isn't the content from Guide trial account indexed by Google?
Question Why isn't the content from my Guide trial account indexed by Google? Answer The content that you create in your Guide trial account is indexed by Google once your account is upgraded to a...
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Alexander Popa created an article,
How can I authenticate users from my website to the Help Center?
Question How can I authenticate users from my website to the help center? Answer It's possible to set up your help center to use the same authentication method as your external site by setting up ...
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Alexander Popa created an article,
How do I set up Google SSO with SAML?
Question How do I set up Google SSO with SAML? Answer Make sure that the Help Center is activated and enabled, then review the following steps from Google's side have been done according to the fol...
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Alexander Popa created an article,
Do I need to add the "https" or "http" protocol when inserting links in articles?
Question Do I need to add the https or http protocol when inserting links in articles? Answer Links are recommended to be inserted with the https or http protocol. Certain URLs, for example subdoma...
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Alexander Popa created an article,
How to redirect users from my previous support website to Guide without affecting SEO
Question How to redirect users from my previous support website to Guide without affecting SEO? Answer When moving the content from the previous help site to Guide, amend all the URL redirect direc...
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Alexander Popa created an article,
How do I exclude a help center page from being indexed by Google?
Question How do I exclude a help center page from being indexed by Google? Answer There are multiple ways that you can prevent a help center content from appearing in external search engine results...
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Alexander Popa created an article,
Why do I sometimes get incorrect SSL certificate details for my subdomain?
Question Why do I sometimes get incorrect SSL certificate details for my subdomain? Answer This issue is often caused by the incorrect SSL certificate being stored on your browser. The process to c...
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Alexander Popa created an article,
How do I set a temporary password for a user?
Question How do I set a temporary password for a user? Answer As long as the account owner has enabled Allow admins to set passwords any admin on the account can reset a user's password. For instr...
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Alexander Popa created an article,
Why are users redirected to the logout URL when authenticating via SSO with SAML?
Question Why are users redirected to the logout URL when authenticating via SSO with SAML? Answer The common reason for this behavior is the update or change of your server's SSL Certificate, the S...