Alexander Popa
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Articles
Recent activity by Alexander Popa-
Inline images in Guide articles display as broken across all browsers
Issue symptoms Inline images in Guide articles display for all users as a broken link or don't display for anonymous users or end users. This problem occurs where images are attached as inline att...
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How can I set up multiple Zendesk SSO integrations in separate help centers?
Question I have multiple help centers. How can I set up separate Zendesk SSO integrations for each? Answer The default Zendesk authentication method allows the creation of two SSO options, but onl...
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How can I authenticate users from my website to the Help Center?
Question How can I authenticate users from my website to the help center? Answer It's possible to set up your help center to use the same authentication method as your external site by setting up ...
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Why doesn't my help center appear on search results?
Question Why doesn't my host-mapped subdomain appear in search results? How long does it take for Google to reindex my new host-mapped subdomain? Answer If you have just host mapped your help cente...
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Do I need to add the "https" or "http" protocol when inserting links in articles?
Question Do I need to add the https or http protocol when inserting links in articles? Answer Links are recommended to be inserted with the https or http protocol. Certain URLs, for example subdom...
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How do I set up Google SSO with SAML?
Question How do I set up Google SSO with SAML? Answer Make sure that the Help Center is activated and enabled, then review the following steps from Google's side have been done according to the fol...
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How do I remove the ability for customers to sign up for our account?
Question How do I remove the ability for customers to sign up for our account? Answer To remove the option for your customers to sign up to your Help Center, disable the Anybody can submit tickets...
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How do I exclude a Help Center page from being indexed by Google?
Question How do I exclude a Help Center page from being indexed by Google? Answer To temporarily exclude a specific page from being indexed by Google, utilize the Remove URLs feature available in...
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Why are users redirected to the logout URL when authenticating via SSO with SAML?
Question Why are users redirected to the logout URL when authenticating via SSO with SAML? Answer The common reason for this behavior is the update or change of your server's SSL Certificate, the S...
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How do I set a temporary password for a user?
Question How do I set a temporary password for a user? Answer As long as the account owner has enabled Allow admins to set passwords any admin on the account can reset a user's password. For instr...