Alice Roberts
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Total activity10
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Last activity
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Activity overview
Latest activity by Alice Roberts-
Alice Roberts created an article,
Startup Best Practices: Help Your Customers Help Themselves
THE PROBLEM: As you’re starting out, customers are likely to ask the same basic questions about your product or service. THE SOLUTION: Provide customers an easy way to find answers quickly and the ...
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Alice Roberts created an article,
Startup Best Practices: Organize and Prioritize
THE PROBLEM: Customers reach our for various reason but each interaction is treated the same. THE SOLUTION: Provide top customers the attention they need while tailoring communication to address a...
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Alice Roberts created an article,
Startup Best Practices: Improve Customer Communication
THE PROBLEM: It’s hard to manage communication with shared inboxes/systems and multiple people helping your customers THE SOLUTION: Provide a frictionless customer experience is key to retaining ...
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Alice Roberts commented,
Hi Rodger! Currently, your assumption is correct that communication through Support does not factor into Sell's communication fields. I would highly recommend that you go over to our Feedback page...