Alina

Total activity

41
Last activity

November 13, 2023 08:31
Member since

May 16, 2021 23:58
Following

0 users
Followed by

0 users
Votes

26
Subscriptions

7

Activity overview

Latest activity by Alina

Alina created an article, October 26, 2023 15:05
Agents in the Zendesk Agent Workspace are unable to redact ticket content
Issue symptoms When the Zendesk Agent Workspace is enabled, agents are not able to redact ticket content using the native functionality. How can I allow my agents to redact content? Resolution step...
- Alina
- Edited October 31, 2023 11:48
- 1 follower
- 0 comments
- 0 votes
Alina created an article, August 10, 2023 15:13
Error: Image cannot be pasted due to authentication requirements
Issue symptoms When I add inline images to tickets, a pop-up appears with the error message Image cannot be pasted due to authentication requirements. Resolution steps When the Enable secure downl...
- Alina
- Edited November 22, 2023 15:00
- 1 follower
- 0 comments
- 0 votes
Alina created an article, July 24, 2023 15:01
Error message: This will end the chat
Issue symptoms On the Zendesk Agent Workspace, I am unable to transfer chats between myself and other agents. I receive the following error: This will end the chat or This will close the current se...
- Alina
- Edited July 27, 2023 14:15
- 2 followers
- 2 comments
- 0 votes
Alina commented, May 31, 2022 12:37
Hi Katherine,The only form that can be enabled in the Chat widget is the Pre-chat form, which require visitors to complete a form before starting a chat. With the option <Require identity> enabled,...
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- Alina
- Created May 31, 2022 12:37
- 0 votes
Alina created an article, April 18, 2022 16:03
Can I use my Talk number for WhatsApp?
Question Can I use my Talk number for WhatsApp? Answer It is possible to use Talk local or mobile numbers for WhatsApp. The number must meet the WhatsApp Business API requirements below.Phone numb...
- Alina
- Edited November 02, 2023 12:16
- 11 followers
- 6 comments
- 1 vote
Alina commented, February 28, 2022 11:22
Bonjour,Je vois que vous avez un ticket en cours à propos de cette demande, et j’ai répondu à partir de là.
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- Alina
- Created February 28, 2022 11:22
- 0 votes
Alina commented, February 18, 2022 12:14
Hey Leif,Since this is a rather specific question, I would like to create a ticket on your behalf, so we can explore this a little more in depth. Please keep an eye out for the ticket and speak soon!
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- Alina
- Created February 18, 2022 12:14
- 0 votes
Alina commented, November 25, 2021 16:08
Bonjour Alix,Lorsque vous créez un ticket au nom d’un utilisateur final (ticket proactif), vous devez d’abord l’enregistrer en cliquant sur <Envoyer comme Nouveau>. Une macro qui est censée de crée...
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- Alina
- Created November 25, 2021 16:08
- 0 votes