
Alina
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Total activity41
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Last activity
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Member since
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Following0 users
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Votes26
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Activity overview
Latest activity by Alina-
Alina created an article,
Agents in the Zendesk Agent Workspace are unable to redact ticket content
Issue symptoms When the Zendesk Agent Workspace is enabled, agents are not able to redact ticket content using the native functionality. How can I allow my agents to redact content? Resolution step...
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Alina created an article,
Error: Image cannot be pasted due to authentication requirements
Issue symptoms When I add inline images to tickets, a pop-up appears with the error message Image cannot be pasted due to authentication requirements. Resolution steps When the Enable secure downl...
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Alina created an article,
Error message: This will end the chat
Issue symptoms On the Zendesk Agent Workspace, I am unable to transfer chats between myself and other agents. I receive the following error: This will end the chat or This will close the current se...
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Alina commented,
Hi Katherine,The only form that can be enabled in the Chat widget is the Pre-chat form, which require visitors to complete a form before starting a chat. With the option <Require identity> enabled,...
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Alina created an article,
Can I use my Talk number for WhatsApp?
Question Can I use my Talk number for WhatsApp? Answer It is possible to use Talk local or mobile numbers for WhatsApp. The number must meet the WhatsApp Business API requirements below.Phone numb...
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Alina commented,
Bonjour,Je vois que vous avez un ticket en cours à propos de cette demande, et j’ai répondu à partir de là.
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Alina commented,
Hey Leif,Since this is a rather specific question, I would like to create a ticket on your behalf, so we can explore this a little more in depth. Please keep an eye out for the ticket and speak soon!
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Alina commented,
Bonjour Alix,Lorsque vous créez un ticket au nom d’un utilisateur final (ticket proactif), vous devez d’abord l’enregistrer en cliquant sur <Envoyer comme Nouveau>. Une macro qui est censée de crée...