Amy Dee
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Total activity72
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes17
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Subscriptions30
Activity overview
Latest activity by Amy Dee-
Amy Dee commented,
Hi Patrick! I don't see an exact match to this recipe, but here are two that cover the same concept: Explore recipe: Finding the agent who made the first public reply Explore recipe: Creating a ti...
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Amy Dee created an article,
Insights tag reporting: Reporting on tickets with one or more tags
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. Reporting on tags is ...
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Amy Dee created an article,
Reporting on user and organization tags
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom reports. Please post any issues you have in the comments section or try searchin...
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Amy Dee created an article,
Recreating native ticket metrics with Insights event data
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. Zendesk Support calcula...
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Amy Dee created an article,
Insights recipe: Filtering for follow-up tickets
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. This recipe allows you ...
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Amy Dee created an article,
Insights recipe: First reply time by event
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. Tip: There is a newer ...
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Amy Dee created an article,
Insights recipe: Are your support requests being efficiently passed to the right group?
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. This recipe uses the ...
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Amy Dee created an article,
Insights recipe: Top problem tickets by unsolved incidents
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. This report will creat...
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Amy Dee created an article,
Insights recipe: Reporting on multi-select fields using ticket tags
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. At this time, multi-sel...
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Amy Dee created an article,
Insights recipe: First reply time by event (version 2)
Insights has now been removed for most customers. If you used Insights before, you'll now need to move to Explore, the latest generation of reporting for Zendesk products. In Zendesk, the defaul...