Recent searches


No recent searches

Andrei Manolache's Avatar

Andrei Manolache

Joined Apr 14, 2021

·

Last activity Oct 26, 2021

Following

0

Followers

0

Total activity

8

Votes

0

Subscriptions

7

ACTIVITY OVERVIEW

Latest activity by Andrei Manolache

Andrei Manolache created an article,

ArticleHelp with live chat

Question 

Missed chat tickets in Support don't show up that way for chats taken by agents. Why does there usually seem to be a discrepancy between these timestamps?

Answer

The timestamp relates to when the ticket is created. A ticket is normally created whenever an agent sends the first message in the chat. A missed chat, however, never had any agents that joined the chat, the ticket is only created after the chat has ended, hence the timestamp reflects the end of the chat rather than the first agent response.

For more information on missed chats, see the article: Setting up Zendesk Support in Chat.

Edited Jan 22, 2024 · Andrei Manolache

0

Followers

3

Votes

0

Comments