Andrew Dietrich

1. Community
2. Discussion - Tips and best practices from the community
3. How to Include end-user browser information via Help Center

Hi Sajan, The coloring of the text looks good from what I can see, but I can't see the end of your code  -- are you using the closing script tag? And what are the errors?

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• Andrew Dietrich
• Created February 20, 2019 17:14
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. How to Include end-user browser information via Help Center

Hey Matt,   Unfortunately we wouldn't capture that by default. The workaround detailed in this post includes OS data, though. 

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• Andrew Dietrich
• Created November 29, 2018 20:57
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. How to Include end-user browser information via Help Center

Hey Matt, To clarify since you mentioned mobile OSs -- are these requests that are via the mobile Help Center access through a browser, or are they requests from a Mobile SDK implementation? The tw...

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• Andrew Dietrich
• Created November 27, 2018 21:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can the {{if}} expression in the help center supports comparison?

Hi Jo! Sounds like a unique use-case. I've opened up a ticket for further investigation on this -- you should receive an email shortly.

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• Andrew Dietrich
• Created July 28, 2016 16:25
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Hi Cristin, At this time there is no workaround for this, unfortunately. If a customer would like to change their rating after its initial setting, they need to log in.

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• Andrew Dietrich
• Created May 10, 2015 17:03
• 0 votes