Andrey Sarapulov
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Total activity47
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Last activity
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Activity overview
Latest activity by Andrey Sarapulov-
Andrey Sarapulov commented,
Meilech, I suspect by proactive ticket you are referring to a situation when an Agent is creating a new ticket from Zendesk Support. I suspect that the condition in the liquid code used in your Zi...
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Andrey Sarapulov commented,
Kevin, Consider minimizing the HTML code (e.g. removing line breaks) -> adding it into Zendesk Dynamic Content -> save the Dynamic Content placeholder into the Zignatures App setting. Then tends to...
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Andrey Sarapulov commented,
Nabil, I don't see from your code sample where the "Thanks, Nabil Labs Support Leader" text coming. I assume it may be the native Zendesk signature. If so, then you need to disable it.
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Andrey Sarapulov commented,
Nabil the "outbound_sms" tag should be added to the ticket by, say, a macro when someone is sending the SMS. Is this happening?
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Andrey Sarapulov commented,
Meilech Knopfler Rudolph Beaton Nabil Sabih Can you be more specific? What exactly didn't work for you?
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Andrey Sarapulov commented,
You can download the App from the marketplace. It perfectly works! For technical questions feel free to contact the App developer.
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Andrey Sarapulov commented,
When you copy things from here some invisible chars can be added So copy this {% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %} Remove formatting (for example copy into br...
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Andrey Sarapulov commented,
Try that {% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %}
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Andrey Sarapulov commented,
Agent signature ignores ticket object as it's contexted to the current Agent only. So you can' access ticket fields and other attributes from the signature. BUT, in Zignagtures you can create liqui...
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Andrey Sarapulov commented,
Hey Dominic, check out the free app I've built some time ago https://www.zendesk.com/apps/support/zignatures/ Designed to address this particular use case.