Andrey Sarapulov

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2. User Tips & Tricks
3. Tip: How to hide blank ticket fields on customer side

When I tested it the dash symbol from the code didn't work. So I had to copy the actual dash symbol from the Help Center into the code. Then it started to work.

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• Andrey Sarapulov
• Created March 31, 2021 09:07
• 1 vote

1. Community
2. User Tips & Tricks
3. Tip: Using Agent Signatures to include gender pronouns

Also, for more advanced signatures you can use Zignatures App

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• Andrey Sarapulov
• Created March 22, 2021 08:05
• 0 votes

1. Community
2. User Tips & Tricks
3. Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers

What if recipient of an email sent via Sendgid will reply back? Is this part of a use case or?

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• Andrey Sarapulov
• Created September 22, 2017 07:24
• 0 votes

1. Community
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3. CC Customer On All Organisation Requests

@Andrew, Re point 1a i won't call it a bug. Target V1 and Target V2 are two different features. This post is based on idea which i describe in another article where I used Target V1. For Targets V1...

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• Andrey Sarapulov
• Created December 14, 2015 09:28
• 0 votes

1. Community
2. User Tips & Tricks
3. CC Customer On All Organisation Requests

Nice one Graeme! I've added a comment to my post referring to this article.

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• Andrey Sarapulov
• Created October 29, 2015 09:39
• 0 votes