Hi Catlin,

Could it be something simpler?

If a ticket was created via SMS or contains “sms_signature” tag then no signature.

In ANY other case add a signature.

Here is a possible syntax.

You may need to place your signature HTML into a dynamic content and add it to the liquid syntax instead.

{% if ticket.via == "SMS" or ticket.tags contains 'sms_signature' %}

no signature

{% else %}

<br>

<div dir="ltr" align="left"><strong>{{current_user.name}}<span style='color:grey;font-size:55px;'><strong></strong></div>

{% endif %}