Andrey Sarapulov
-
Total activity43
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions23
Activity overview
Latest activity by Andrey Sarapulov-
Andrey Sarapulov commented,
Hi Colin, Glad your are finding this helpful. Would be great if you can rate this app on Zendesk marketplace. In liquid you can use AND or OR operators inside the IF statement in the following way:...
-
Andrey Sarapulov commented,
You can use any style/HTML supported by Zendesk Comment Editor. Looks like the Headers are supported. So this is something I expect you can use. As a test you can create a comment with all possibl...
-
Andrey Sarapulov commented,
Hi Colin, I played a bit and the following version started to work for me. NOTE: i changed one condition to look up "priority_changed" tag on my test account and slightly updated the HTML Let me kn...
-
Andrey Sarapulov commented,
hi Bastian, all these "liquid" goes into Zignatures App setting together with text or HTML you want to see in the signature. So if you go to MANAGE > Apps > Zignatures and find the settings for thi...
-
Andrey Sarapulov commented,
Check these out: // 1 {% assign via = ticket.via | downcase | strip %}{% if via == 'mail' %}this is MAAAAAIL!{% endif %} // 2 {% if ticket.tags contains 'customer' %}TAG IS THEEEERE!{% endif %}
-
Andrey Sarapulov commented,
Make sure you provided feedback to the app!
-
Andrey Sarapulov commented,
When you copy things from here some invisible chars can be added So copy this {% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %} Remove formatting (for example copy into br...
-
Andrey Sarapulov commented,
Try that {% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %}
-
Andrey Sarapulov commented,
Agent signature ignores ticket object as it's contexted to the current Agent only. So you can' access ticket fields and other attributes from the signature. BUT, in Zignagtures you can create liqui...
-
Andrey Sarapulov commented,
Hey Dominic, check out the free app I've built some time ago https://www.zendesk.com/apps/support/zignatures/ Designed to address this particular use case.