Andy Merrick
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Activity overview
Latest activity by Andy Merrick-
Andy Merrick created an article,
Why do I see tickets with the requester set to Unknown (Answer Bot)?
Question Why do I see tickets with Unknown (Answer Bot) as the requester? Answer Tickets with Unknown (Answer Bot) as the requester are created when an end user's question was answered by an arti...
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Andy Merrick commented,
Hi Rohit, Looks great! You can also review the ticket events to check to see that the trigger has fired, but what you have set-up should do the trick.