Anika Rani
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Last activity
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
Randy Magliozzi The Original DKNY I'm the Product Manager of our Salesforce Integration and acknowledge the frustration you're both facing. I know how critical data synchronisation is to your busin...
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Anika Rani commented,
Fabien Diakhate you can request to have the refresh rate reduced down to 15 minutes (it is 60 minutes by default). For an agent to refresh the data, they can simply refresh Zendesk Support page. Wh...
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Anika Rani commented,
We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
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Anika Rani commented,
We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
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Anika Rani commented,
Excited to share that today we have released support for Ticket View in Salesforce Cases. This allows you to see full Zendesk Ticket details in a Case record, including the ticket comment history. ...
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Anika Rani commented,
@... thanks for the question/ request. The current field matching supports all field types in the Salesforce Account Object. What is the field type of the Compound Key you are referring to? Is it a...
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Anika Rani created an article,
How can I troubleshoot known issues with the Salesforce integration?
Question How can I troubleshoot known issues with the Salesforce integration? Answer This article includes information and links to articles to help you troubleshoot issues with the Salesforce inte...
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Anika Rani commented,
An update on the EAP of the Salesforce Integration logsThanks to everyone who has been in this EAP and passed on incredibly valuable feedback. We have used your feedback and requests to shape futur...
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Anika Rani commented,
@... Can you please explain the problem you're having with merged accounts? The data sync should sync using the main record selected after the merge. A mapped field in the main record needs to be ...
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Anika Rani commented,
@...Thanks for your feedback. In addition to what Dwight has said, I wanted to let you know that we intend to give you the ability to self manage links between synced records. I'll be sure to make ...