Anika Rani
-
Total activity47
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions34
Comments
Votes on activity by Anika Rani-
An update on the EAP of the Salesforce Integration logsThanks to everyone who has been in this EAP and passed on incredibly valuable feedback. We have used your feedback and requests to shape futur...
-
Randy Magliozzi The Original DKNY I'm the Product Manager of our Salesforce Integration and acknowledge the frustration you're both facing. I know how critical data synchronisation is to your busin...
-
Fabien Diakhate you can request to have the refresh rate reduced down to 15 minutes (it is 60 minutes by default). For an agent to refresh the data, they can simply refresh Zendesk Support page. Wh...
-
We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
-
We have made an important enhancement to the Salesforce Integration Contact sync feature, for syncing to multiple organization memberships. We now support the ability to sync both primary and secon...
-
Excited to share that today we have released support for Ticket View in Salesforce Cases. This allows you to see full Zendesk Ticket details in a Case record, including the ticket comment history. ...
-
@... thanks for the question/ request. The current field matching supports all field types in the Salesforce Account Object. What is the field type of the Compound Key you are referring to? Is it a...
-
@...Thanks for your feedback. In addition to what Dwight has said, I wanted to let you know that we intend to give you the ability to self manage links between synced records. I'll be sure to make ...
-
@... Can you please explain the problem you're having with merged accounts? The data sync should sync using the main record selected after the merge. A mapped field in the main record needs to be ...
-
@... thanks for your feedback! Glad to hear this feature has been useful for your Sales team. Our integration doesn't officially support Salesforce mobile, only the browser. While Ticket View did w...