Anna Everson
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Activity overview
Latest activity by Anna Everson-
Anna Everson created an article,
How to remove external IDs from a user
Overview External ID is an optional user field that cannot be set, updated, or unset in a user's profile in the agent interface. The easiest way to alter this field is through a bulk user import. C...
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Anna Everson commented,
Hi all - Unfortunately there isn't going to be an easy solution for removing one user from the list of CCs on a ticket. I'm fairly certain it's not possible since it would typically take two API ca...