Anna Lainfiesta
-
Total activity78
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions67
Activity overview
Latest activity by Anna Lainfiesta-
Anna Lainfiesta created an article,
Error: Please use one of the options below to sign in
Issue Symptoms Users who attempt to log into Zendesk are presented with the following error message: Please use one of the options below to sign in. Resolution Steps This error indicates the user ...
-
Anna Lainfiesta created an article,
Does Zendesk allow SMIME emails?
Question Does Zendesk allow SMIME emails? Answer No, SMIME emails are not supported. The content of an SMIME email will appear as an attachment to the ticket rather than a comment. For more informa...
-
Anna Lainfiesta created an article,
Suspended ticket could not be recovered error
Issue Symptoms When I try to automatically recover a suspended ticket, I receive the below error.Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need ...
-
Anna Lainfiesta created an article,
Why does Chat update the assignee or group of an ended chat?
Question Why does Zendesk Chat update the assignee or group of a recently ended chat? Answer When a Chat ends, the integration adds a comment update to the ticket with the string Chat ended. Right...
-
Anna Lainfiesta created an article,
How do I show the Web Widget (Classic) on click?
Question How do I show the Web Widget (Classic) on click? Answer You can use Web Widget (Classic) Javascript API for the Web Widget (Classic) to hide or show on click. Go to Admin Center, then nav...
-
Anna Lainfiesta created an article,
How does Zendesk handle Reply-To?
Question How does Zendesk's inbound mail server handle a "Reply-To:" in email headers? Answer Zendesk's mail servers use the "Reply-To:" line in the headers, if present, to identify the author of t...
-
Anna Lainfiesta created an article,
"invalid_grant" error when requesting an OAuth Token
Issue symptoms When I attempt to obtain an access token, I receive the error below. {"error":"invalid_grant","error_description":"The provided access grant is invalid, expired, or revoked (e.g. inv...
-
Anna Lainfiesta created an article,
Using the 'Resolution' field
Previous articles like Using the 'About' field have discussed the importance and impact custom fields have on workflow. This article will detail one custom field, the 'Resolut...
-
Anna Lainfiesta created an article,
How can I test a new email template?
Question What's the best way to test changes to the email template before it is sent to customers? Answer The email template is live on Zendesk. Any changes that you make are immediately reflected ...
-
Anna Lainfiesta created an article,
How can I troubleshoot threading issues?
Question I am forwarding an email to a support address in my account that is different from the support address the email originated from. I expect that since I am sending the email to a different ...