Anna Lainfiesta
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Last activity
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Activity overview
Latest activity by Anna Lainfiesta-
Anna Lainfiesta created an article,
Error: Please use one of the options below to sign in
Issue symptoms When users attempt to sign in on my Zendesk account, they see this error message: Please use one of the options below to sign in. Resolution steps This error indicates the user is t...
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Anna Lainfiesta created an article,
Does Zendesk allow S/MIME emails?
Question Does Zendesk allow S/MIME emails? Answer No, SMIME emails are not supported. The content of an SMIME email appears as an attachment to the ticket rather than a comment. For more informatio...
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Anna Lainfiesta created an article,
Suspended ticket could not be recovered error
Issue Symptoms When I try to automatically recover a suspended ticket, I receive the below error.Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need ...
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Anna Lainfiesta created an article,
Why does Chat update the assignee or group of an ended chat?
Question Why does Zendesk Chat update the assignee or group of a recently ended chat? Answer When a Chat ends, the integration adds a comment update to the ticket with the string Chat ended. Right ...
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Anna Lainfiesta created an article,
How do I show the Web Widget (Classic) on click?
Question How do I show the Web Widget (Classic) on click? Answer You can use Web Widget (Classic) Javascript API for the Web Widget (Classic) to hide or show on click. Go to Admin Center, then nav...
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Anna Lainfiesta created an article,
How does Zendesk handle Reply-To?
Question How does the email server of Zendesk handle a Reply-To: in email headers? Answer The mail servers of Zendesk use the Reply-To: line in the headers, if present, to identify the author of th...
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Anna Lainfiesta created an article,
"invalid_grant" error when requesting an OAuth Token
Issue symptoms When I attempt to obtain an access token, I receive the error below. {"error":"invalid_grant","error_description":"The provided access grant is invalid, expired, or revoked (e.g. inv...
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Anna Lainfiesta created an article,
Using the 'Resolution' field
Previous articles like Using the 'About' field have discussed the importance and impact custom fields have on workflow. This article will detail one custom field, the 'Resolut...
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Anna Lainfiesta created an article,
How can I test a new email template?
Question What's the best way to test changes to the email template before it is sent to customers? Answer Zendesk email templates are live on the account. Any changes that you make are immediately ...
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Anna Lainfiesta created an article,
Why do emails thread to the wrong ticket?
Question Messages thread into an existing ticket as a comment instead of generating a new ticket. Why do emails thread to the wrong ticket? Answer When a new email is received, Zendesk scans the me...