Anna Roussanova

Total activity

39
Last activity

October 27, 2021 18:54
Member since

April 14, 2021 00:21
Following

0 users
Followed by

2 users
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0
Subscriptions

26

Activity overview

Latest activity by Anna Roussanova

Anna Roussanova created an article, October 16, 2021 05:28
What counts as an agent seat in Zendesk?
Question How can I determine who takes up an agent seat in my account? Answer Anyone who is an agent in any capacity, including administrators and the account owner, takes up an agent seat, with th...
- Anna Roussanova
- Edited August 29, 2023 11:37
- 11 followers
- 3 comments
- 3 votes
Anna Roussanova created an article, October 16, 2021 03:57
Why am I unable to log in to Help Center in Safari or on iOS devices?
Question Why am I unable to log in to Help Center in Safari or on iOS devices? Answer Users occasionally run into issues with logging into the Help Center on their iOS device or when using Safari. ...
- Anna Roussanova
- Edited December 14, 2022 09:17
- 25 followers
- 5 comments
- -5 votes
Anna Roussanova created an article, October 16, 2021 03:43
How to initiate a sync from Salesforce based on a formula field update
1. Apps and integrations
2. Apps and integrations advice and troubleshooting
Issue symptoms A known limitation of the Salesforce integration is that an update to a mapped formula field in either an account, a contact, or a lead will not trigger a synchronization to Zendesk....
- Anna Roussanova
- Edited September 26, 2022 22:22
- 10 followers
- 2 comments
- 4 votes
Anna Roussanova created an article, October 16, 2021 03:29
How can a user be created in Zendesk?
Question I noticed an end user in Zendesk Support that I do not recognize. How can a user be created in Zendesk? Answer There are several ways that a user record can be created in Zendesk. See the ...
- Anna Roussanova
- Edited October 17, 2023 14:30
- 10 followers
- 4 comments
- 2 votes
Anna Roussanova commented, April 27, 2021 14:45
Hi folks, I wanted to let you know that our developers figured out the problem with content moderation emails not being sent and fixed it. So you should start seeing those emails now.
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- Anna Roussanova
- Created April 27, 2021 14:45
- 1 vote
Anna Roussanova commented, April 11, 2021 21:46
Hey Evgeni, to take a published article back to draft status you would need to unpublish it, which would make it inaccessible for your end-users. Unless there is something actively wrong and damag...
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- Anna Roussanova
- Created April 11, 2021 21:46
- 0 votes
Anna Roussanova commented, April 06, 2021 22:33
Hey Patrick and Chad, I wanted to let you know that I created a ticket for Patrick to look into this issue. I'll throw an update on here once I track down exactly what's going on.
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- Anna Roussanova
- Created April 06, 2021 22:33
- 0 votes
Anna Roussanova commented, April 04, 2021 21:50
Hi Sovellin, yes, if the user is authenticated into the widget as described in this article, they will see the articles appropriate to their user segment.
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- Anna Roussanova
- Created April 04, 2021 21:50
- 0 votes
Anna Roussanova commented, March 26, 2021 21:00
Hi Shweta, as the article mentions, we only have CORS implemented for API requests authenticated with OAuth access tokens, so if you need to make a CORS request to Zendesk you would have to use OA...
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- Anna Roussanova
- Created March 26, 2021 21:00
- 0 votes
Anna Roussanova commented, March 18, 2021 21:50
Hi Lauren, ordering alphabetically should order the articles from A to Z. The order might not be reflected in the Admin interface, though, which sometimes throws people off. If you preview the Help...
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- Anna Roussanova
- Created March 18, 2021 21:50
- 0 votes