Anna Roussanova
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Recent activity by Anna Roussanova-
How can a user be created in Zendesk?
Question I noticed an end user in Zendesk Support that I do not recognize. How can a user be created in Zendesk? Answer There are several ways that a user record can be created in Zendesk. See the ...
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What counts as an agent seat in Zendesk?
Question How can I determine who takes up an agent seat in my account? Answer Anyone who is an agent in any capacity, including administrators and the account owner, takes up an agent seat, with th...
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How to initiate a sync from Salesforce based on a formula field update
Issue symptoms A known limitation of the Salesforce integration is that an update to a mapped formula field in either an account, a contact, or a lead will not trigger a synchronization to Zendesk....
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Why am I unable to log in to Help Center in Safari or on iOS devices?
Question Why am I unable to log in to Help Center in Safari or on iOS devices? Answer Users occasionally run into issues with logging into the Help Center on their iOS device or when using Safari. ...