Anne Ronalter
-
Total activity92
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes1
-
Subscriptions26
Activity overview
Latest activity by Anne Ronalter-
Anne Ronalter commented,
Hallo Eike,nativ ist das leider nicht möglich.Ich konnte jedoch die Macro Date App in unserem Marketplace finden, welche eine ähnliche Funktion wie die von Ihnen gesuchte Anbietet.Beachten Sie hier...
-
Anne Ronalter commented,
Hello Arlene,this should be available for all accounts.If you can not see it, we recommend you do the following:- clear Cache and Cookies- try out a different Browser- try an incognito window- make...
-
Anne Ronalter commented,
Hello Dave,"First reply time is the time between the ticket creation and the first public agent comment on the ticket."More details can be found here:What is the difference between first reply time...
-
Anne Ronalter commented,
Hello Deepak,In our article Updating and solving tickets, you can find details on the process and default metrics for Reopens or Reopened tickets under the Tickets dataset.Moreover, here you can fi...
-
Anne Ronalter commented,
Hello Damien,thank you for your Feedback on that.Also, you do not have to make an internal note, you can just click on "take it" and then update the ticket by clicking "Submit as Open" for example....
-
Anne Ronalter commented,
Hello Will,I have found the following community post here in regard to the topic that you mentioned:Option for talk agents to set status. As you can see in the official comments, our developers are...
-
Anne Ronalter commented,
Hello Matthew,"The name of each external source that you defined during federated search setup appears in the list"That being said, I would recommend you add text in brackets with the name of the s...
-
Anne Ronalter commented,
Hi Christopherit is available in the latest version of the app in the App Store.When looking at the App store, you can see, that the current version there is:Version 2.18.1
-
Anne Ronalter commented,
Hi Amit,this can be done by creating multiple levels.Take a look at our article for Organizing drop-down list options with further details on how to go about it.
-
Anne Ronalter commented,
Hello Kamal,in this case, you would have to build separate Triggers.