Anne Ronalter
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Total activity291
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Last activity
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Activity overview
Latest activity by Anne Ronalter-
Anne Ronalter commented,
Hello Ivan,a follow-up ticket created by the end user is without an assignee. If a follow-up ticket is created by an Agent, it is also without tan assignee. So no matter how a follow-up ticket is c...
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Anne Ronalter commented,
Hello,I can see, that you were able to log in to your account today.Here you can also find more details on this topic:How do I reset my password when I can't sign in?
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Anne Ronalter commented,
Hello Eduardo,thank you on your Feedback on that.Unfortunately, at the moment it is not possible for Triggers to react based on CCs.I have also found the following similar Community posts about CCs...
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Anne Ronalter commented,
Hello Scott,thank you for your Feedback on that.It is currently not possible, because Calls are using the Talk Dataset and the SLA is using the Support Dataset.Here you can read more about the avai...
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Anne Ronalter commented,
Hello William,in general, you can do so and embed videos by enabling the "display unsafe content" option that is described here Editing the source code of help center articles.However, to embed sou...
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Anne Ronalter commented,
Hi Melissa,in this case, omnichannel routing might an an option for you to get a smoother routing option between Agents.Here you can read more About omnichannel routing with unified agent status.
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Anne Ronalter commented,
Hello Nazar,I am sorry to hear that there are issues with content cues.I can see, that you have also already opened a ticket with Support for us to assist you with this case and investigate further.
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Anne Ronalter commented,
Hello Michael,thank you for your Feedback on that.There is unfortunately no native way to do so due to the two different Datasets that would have to be used.These would be the Support Dataset for R...
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Anne Ronalter commented,
Hello Pulkit,thank you for your Feedback on that.Unfortunately, multiple currencies in one deal are not possible.Here you can find more details on this topic:Using multiple currencies in SellYou ma...
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Anne Ronalter commented,
Hello Pascal,thank you for your Feedback on that.Unfortunately it is currently not possible to restrict Guide roles based on a Brand due to the permissions being based on the account level and not ...