
Anne Ronalter
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Total activity178
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Last activity
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Activity overview
Latest activity by Anne Ronalter-
Anne Ronalter commented,
Hallo Stefan,vielen Dank für das Feedback, eine Funktion wie diese ist nativ leider nicht möglich.Vielleicht findet sich dazu jedoch ein Drittanbieter auf unserem Marketplace.
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Anne Ronalter commented,
Hi Max,"Default dashboards are read-only, so you can not drill in, edit, or otherwise dive into the details of how they are made or what data they include.""To make more substantial changes to a de...
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Anne Ronalter commented,
Hello Glen,thank you for your Feedback on this.At the moment, it is unfortunately not possible to take over the priority into a child ticket.In the article Using side conversation child tickets it ...
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Anne Ronalter commented,
Hello Domingo,I have reached out to you via Email so that we can take a closer look at this case.Best regards,
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Anne Ronalter commented,
Hello Fiona,we have an article about this topic here:How do I turn off messaging and go back to live chat?
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Anne Ronalter commented,
Hello Daniel,thank you for your Feedback on this.At the moment, it is unfortunately not possible to specifically customize the chat transcript Email, but you can of course Customize your templates ...
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Anne Ronalter commented,
Hello Benedicte,The definition can be found in the following article:Analyzing agent ticket touches with ExploreOne-touch tickets: Tickets that were solved with only one agent reply.Two-touch ticke...
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Anne Ronalter commented,
Hello Alanna,what you could do, would be to run an API call to bulk delete the Chat history.Please refer to the following sources:- Bulk Delete Chats - Delete multiple tickets permanently
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Anne Ronalter commented,
Hello Bonni,Currently, there is no option to report on idle time in general.I have also found the following post in regards to that topic:Calculating agents idle time
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Anne Ronalter commented,
Hello Sigurjon,this is unfortunately currently not possible, but I have found a Community post with a similar request: Guide Dashboard - who has viewed my articles