Anne Ronalter

Zendesk Customer Care

Total activity

178
Last activity

March 28, 2023 10:30
Member since

October 16, 2021 17:57
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Activity overview

Latest activity by Anne Ronalter

Anne Ronalter commented, March 28, 2023 10:30
Hallo Stefan,vielen Dank für das Feedback, eine Funktion wie diese ist nativ leider nicht möglich.Vielleicht findet sich dazu jedoch ein Drittanbieter auf unserem Marketplace.
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- Anne Ronalter
- Created March 28, 2023 10:30
- 0 votes
Anne Ronalter commented, March 22, 2023 11:21
Hi Max,"Default dashboards are read-only, so you can not drill in, edit, or otherwise dive into the details of how they are made or what data they include.""To make more substantial changes to a de...
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- Anne Ronalter
- Created March 22, 2023 11:21
- 0 votes
Anne Ronalter commented, March 22, 2023 09:46
Hello Glen,thank you for your Feedback on this.At the moment, it is unfortunately not possible to take over the priority into a child ticket.In the article Using side conversation child tickets it ...
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- Anne Ronalter
- Created March 22, 2023 09:46
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Anne Ronalter commented, March 22, 2023 09:19
Hello Domingo,I have reached out to you via Email so that we can take a closer look at this case.Best regards,
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- Anne Ronalter
- Created March 22, 2023 09:19
- 0 votes
Anne Ronalter commented, March 20, 2023 17:09
Hello Fiona,we have an article about this topic here:How do I turn off messaging and go back to live chat?
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- Anne Ronalter
- Created March 20, 2023 17:09
- 1 vote
Anne Ronalter commented, March 10, 2023 16:35
Hello Daniel,thank you for your Feedback on this.At the moment, it is unfortunately not possible to specifically customize the chat transcript Email, but you can of course Customize your templates ...
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- Anne Ronalter
- Created March 10, 2023 16:35
- 0 votes
Anne Ronalter commented, March 10, 2023 12:26
Hello Benedicte,The definition can be found in the following article:Analyzing agent ticket touches with ExploreOne-touch tickets: Tickets that were solved with only one agent reply.Two-touch ticke...
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- Anne Ronalter
- Created March 10, 2023 12:26
- 0 votes
Anne Ronalter commented, March 10, 2023 11:51
Hello Alanna,what you could do, would be to run an API call to bulk delete the Chat history.Please refer to the following sources:- Bulk Delete Chats - Delete multiple tickets permanently
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- Anne Ronalter
- Created March 10, 2023 11:51
- 0 votes
Anne Ronalter commented, March 07, 2023 11:46
Hello Bonni,Currently, there is no option to report on idle time in general.I have also found the following post in regards to that topic:Calculating agents idle time
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- Anne Ronalter
- Created March 07, 2023 11:46
- 0 votes
Anne Ronalter commented, March 03, 2023 14:30
Hello Sigurjon,this is unfortunately currently not possible, but I have found a Community post with a similar request: Guide Dashboard - who has viewed my articles
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- Anne Ronalter
- Created March 03, 2023 14:30
- 0 votes