Ariane Frances dela Cruz
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Total activity137
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Ariane Frances dela Cruz-
Ariane Frances dela Cruz commented,
Hi Zak, So we can further check on this, I'll create a ticket for you kindly expect an email shortly.
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Ariane Frances dela Cruz created an article,
Does Zendesk support the WhatsApp number migration?
Question I'm trying to migrate our WhatsApp number from a different platform to Zendesk. Is this possible? Answer If you own the WhatsApp business account, you can remove it from the old provider a...
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Ariane Frances dela Cruz commented,
Hi System Admin, When the Trigger for Social Messaging CSAT is fired, the "Request messaging rating" action will automatically change the Satisfaction to "Offered". Since the default CSAT automati...
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Ariane Frances dela Cruz commented,
Hi Zidane, The survey answer and questions are localised into the user’s location data here’s a reference article for that The end user experience. You can check and change the visitor’s language i...
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Ariane Frances dela Cruz commented,
Hi Daniel, I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834....
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Ariane Frances dela Cruz commented,
Hi Jacek, I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly.
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Ariane Frances dela Cruz commented,
Hi Lauren, I'd like to dig deeper into the behaviour that your end-user is experiencing. I'll create a ticket for you, please expect an email shortly.
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Ariane Frances dela Cruz commented,
Hello Fabien, If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted ...
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Ariane Frances dela Cruz commented,
Hello Bernardo, I'd like to look further into this, I'll be creating a ticket for you, kindly expect an email shortly.
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Ariane Frances dela Cruz commented,
Hey Thom, You can look into our Help Center Templating API for User Object on this link https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#user-object. The doc collection c...