Ariane Frances dela Cruz

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hey Ryan, 
Based on the first part of the scenario that you have outlined, this is an expected behaviour that articles with certain permission can only be viewed by the Group that has access to it...

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• Ariane Frances dela Cruz
• Created March 20, 2021 15:30
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested support topics in Content Cues

Hi Laetitia Unfortunately, it’s not possible to influence the number of tickets that Content Cues detects because it is done automatically by our algorithms. You can look for common keywords and p...

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• Ariane Frances dela Cruz
• Created March 18, 2021 13:29
• -1 votes