Ariane Frances dela Cruz
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Total activity140
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Last activity
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Recent activity by Ariane Frances dela Cruz-
Hi Zidane, The survey answer and questions are localised into the user’s location data here’s a reference article for that The end user experience. You can check and change the visitor’s language i...
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Hi Daniel, I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834....
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Hi Jacek, I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly.
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Hi Lauren, I'd like to dig deeper into the behaviour that your end-user is experiencing. I'll create a ticket for you, please expect an email shortly.
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Hello Fabien, If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted ...
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Hello Bernardo, I'd like to look further into this, I'll be creating a ticket for you, kindly expect an email shortly.
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Hi Gwyn, I would love to further check this for you. I’ll be opening a ticket for this concern and please expected an email shortly.
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Hey Thom, You can look into our Help Center Templating API for User Object on this link https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#user-object. The doc collection c...
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Hey Ryan, Based on the first part of the scenario that you have outlined, this is an expected behaviour that articles with certain permission can only be viewed by the Group that has access to it...
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Hi Laetitia Unfortunately, it’s not possible to influence the number of tickets that Content Cues detects because it is done automatically by our algorithms. You can look for common keywords and p...