Ariane Frances dela Cruz

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Hi Zak,  So we can further check on this, I'll create a ticket for you kindly expect an email shortly.   

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• Ariane Frances dela Cruz
• Created March 20, 2023 12:54
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

Hi System Admin,  When the Trigger for Social Messaging CSAT is fired, the "Request messaging rating" action will automatically change the Satisfaction to "Offered". Since the default CSAT automati...

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• Ariane Frances dela Cruz
• Edited November 26, 2021 15:47
• 0 votes