Avatar

Ariane Frances dela Cruz

  • Total activity
    127
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    3 users
  • Votes
    45
  • Subscriptions
    68

Activity overview

Latest activity by Ariane Frances dela Cruz
  • Avatar

    Ariane Frances dela Cruz created an article,

    Does Zendesk support the WhatsApp number migration?

    Question I'm trying to migrate our WhatsApp number from a different platform to Zendesk. Is this possible? Answer If you own the WhatsApp business account, you can remove it from the old provider a...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi System Admin,  When the Trigger for Social Messaging CSAT is fired, the "Request messaging rating" action will automatically change the Satisfaction to "Offered". Since the default CSAT automati...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi Zidane, The survey answer and questions are localised into the user’s location data here’s a reference article for that The end user experience. You can check and change the visitor’s language i...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi Daniel, I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834....

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi Jacek,  I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly. 

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi Lauren, I'd like to dig deeper into the behaviour that your end-user is experiencing. I'll create a ticket for you, please expect an email shortly. 

  • Avatar

    Ariane Frances dela Cruz commented,

    Hello Fabien,  If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted ...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hi R, I wish I had better news however this feature is currently not available in Zendesk Talk. Aside from the method you have mentioned, You can only mute the incoming call notification on your d...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hey Thom, You can look into our Help Center Templating API for User Object on this link https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#user-object. The doc collection c...

  • Avatar

    Ariane Frances dela Cruz commented,

    Hello Shailja, For us to better check the Dashboard Report that you have created. I’ll opening a ticket in Support on this and please expect an email shortly.