Ariane Frances dela Cruz
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Total activity140
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Last activity
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Comments
Votes on activity by Ariane Frances dela Cruz-
Hi Kalpana, It looks like you've opened a ticket with advocacy already. You can continue responding to the ticket for further troubleshooting 🙂
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Hi Daniel, I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834....
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Hi Zak, So we can further check on this, I'll create a ticket for you kindly expect an email shortly.
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Hi System Admin, When the Trigger for Social Messaging CSAT is fired, the "Request messaging rating" action will automatically change the Satisfaction to "Offered". Since the default CSAT automati...
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Hi Zidane, The survey answer and questions are localised into the user’s location data here’s a reference article for that The end user experience. You can check and change the visitor’s language i...
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Hey Thom, You can look into our Help Center Templating API for User Object on this link https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#user-object. The doc collection c...
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Hello Fabien, If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted ...
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Hey Ryan, Based on the first part of the scenario that you have outlined, this is an expected behaviour that articles with certain permission can only be viewed by the Group that has access to it...
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Hi Lauren, I'd like to dig deeper into the behaviour that your end-user is experiencing. I'll create a ticket for you, please expect an email shortly.
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Hi Jacek, I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly.