
Arianne Batiles
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Total activity110
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Activity overview
Latest activity by Arianne Batiles-
Arianne Batiles commented,
Hi Steve Frisby, Since triggers fire based on ticket events (created or updated), you might want to considering using and installing the Out of Office app. An agent can change their status to unav...
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Arianne Batiles commented,
Hi Alexander, I just got a confirmation form our Developer Support team that zafClient.request is still the best way to do this where you will sideload the Users endpoint to get the user field inf...
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Arianne Batiles commented,
Hi Alexander Hughes, Is it possible to provide us with more information on your use case? One possible way is to create a macro with a side conversation via email as an action and add the placehol...
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Arianne Batiles commented,
Hi 이지훈, I received confirmation form our product team that there are no plans to offer articles from another brand in Flow Builder at the moment.
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Arianne Batiles commented,
Hi 이지훈, At the moment, it's not possible to offer or suggest an article from a brand not under the Bot's assigned brand. Bots are applied to channels of a specific brand and channels can only be a...
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Arianne Batiles commented,
Hi L’équipe Vétorino, I've created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!
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Arianne Batiles commented,
Hi Eduardo Cunha and Jahn Bronilla, While we don't have a native functionality for this, you can either avail the services from our paid professional services team and help you with your migration ...
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Arianne Batiles commented,
Hi dylan, I created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!
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Arianne Batiles commented,
Hi Nicolas, The meta tags are added automatically on our backend. Hence, even if it’s possible to add the tag via HTML code, that won’t be seen as the H1 set on our end. (Via: About search engine o...
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Arianne Batiles commented,
Hi Danielle DeCosta, When agent workspace is used, chats are served on the support page where it creates a ticket. Do you mean you only want chats to be stored and served in the chat dashboard? If...