Arianne Batiles
-
Total activity33
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes2
-
Subscriptions16
Activity overview
Latest activity by Arianne Batiles-
Arianne Batiles commented,
Hi sunil.jadhav, We do not currently have a condition in Views that can identify and list tickets where an article link is shared. Our Knowledge Capture app has the ability to track linked article...
-
Arianne Batiles commented,
Hi Mike, You can add a custom drop-down field as a colum in your views. Unfortunately, fields from Aha app are not supported at this time.
-
Arianne Batiles commented,
Hi Ole, You can disable 'Anyone can submit tickets' option in the Admin Center. By doing this, only added users in your instance will be able to sign up for an account in Guide. You need to manual...
-
Arianne Batiles commented,
Hi Jahn Bronilla, Custom user fields can now be shown in the user data app. You need to click on the Settings (gear icon) and select the user fields you want to display in the app.
-
Arianne Batiles commented,
Hi AGENTE ZERVIZ, Apologies but it's still not possible to add a numeric custom field in the transfer to agent step flow. Only text and drop-down fields are supported at the moment.
-
Arianne Batiles commented,
Hi Riccardo Centomo, Yes, this is expected. In the chat ticket, since all (of the multibrand) classic Web Widgets share one Zendesk Chat account, the specific brand name is passed as a tag to Chat ...
-
Arianne Batiles commented,
Hi Maky, Unfortunately, it doesn't look like there's a way to change or remove the confirmation message within the web widget at this time. I would encourage you to create a separate feature reques...
-
Arianne Batiles commented,
Hi Riccardo Centomo, Looking at your current Chat account setup with agent workspace enabled, you could set up a widget for multiple brands. Once a chat comes in from a widget with a specific bran...
-
Arianne Batiles commented,
Hi Jonathan Lilley, The system sets the first email created upon creation of the account as the forwarding address and we don't currently have a way to change this. Once you have set up forwarding...
-
Arianne Batiles commented,
Hi Shahrooz, Yes, you can either add a tag to their user profile or assign an organization for this group of users. Then, when creating a user segment, you can filter by tag or organization.