Arianne Batiles
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Total activity225
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes2
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Activity overview
Latest activity by Arianne Batiles-
Arianne Batiles commented,
Hi Erin Rowan, Redaction in messaging is possible, so long as the conversation has been inactive for longer than 10 minutes. The native ticket redaction doesn't work in an active messaging conversa...
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Arianne Batiles commented,
Hi Justin Carpenter, May I ask if you are referring to the FRT target for tickets created by an agent? The way SLA works for this metric would still be the same. If an agent creates a ticket on be...
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Arianne Batiles commented,
Hi Laveeza Yasin It is still 5000.
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Arianne Batiles commented,
Hi Laveeza Yasin, Yes, you can add 200 subsections in each section and the total number of section levels is 5.
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Arianne Batiles commented,
Hi Justin Carpenter, Yes, that's right. Group SLAs only allow you to measure the Ownership time metric for a group. This metric measures the length of time the ticket is assigned to this group. It...
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Arianne Batiles commented,
Hi Laveeza Yasin, Are you referring to subsections? Adding subsections is available under the Suite Enterprise or Guide Enterprise plan. You can add a maximum of 100 sections in a category and 5000...
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Arianne Batiles commented,
Hi Ammar Abdullah, I would like to discuss this in detail with you to better understand your workflow. Hence, I have created a ticket on your behalf so we can continue working together. Please chec...
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Arianne Batiles commented,
Hi Ben, Yes, your trigger should work as well considering you're not waiting for a CSAT score from your customer. Using the trigger that is based on a tag allows you to add a tag anytime you want t...
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Arianne Batiles commented,
Hi Antonio Maninha, You can remove the ability to sign up in the help center by disabling Anybody can submit tickets option found in the Admin Center's End-users page. You may check this article fo...
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Arianne Batiles commented,
Hi llaria Vilardi, Yes you may use or add a dynamic content block to adjust the language of the submit a request text and show appropriately depending on the language selected in your Guide page. ...