Arianne Batiles

1. Objects and rules
2. ...
3. Workflows
4. Managing triggers

Hi Steve Frisby,  Since triggers fire based on ticket events (created or updated), you might want to considering using and installing the Out of Office app. An agent can change their status to unav...

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• Arianne Batiles
• Created January 30, 2023 08:41
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Grabbing parent ticket requester from within a side conversation

Hi Alexander,  I just got a confirmation form our Developer Support team that zafClient.request is still the best way to do this where you will sideload the Users endpoint to get the user field inf...

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• Arianne Batiles
• Created January 27, 2023 03:34
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Grabbing parent ticket requester from within a side conversation

Hi Alexander Hughes,  Is it possible to provide us with more information on your use case? One possible way is to create a macro with a side conversation via email as an action and add the placehol...

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• Arianne Batiles
• Edited January 25, 2023 08:35
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. The bot cannot find articles from other brands in Flow Builder.

Hi 이지훈,  I received confirmation form our product team that there are no plans to offer articles from another brand in Flow Builder at the moment. 

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• Arianne Batiles
• Created January 19, 2023 00:08
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. The bot cannot find articles from other brands in Flow Builder.

Hi 이지훈,  At the moment, it's not possible to offer or suggest an article from a brand not under the Bot's assigned brand. Bots are applied to channels of a specific brand and channels can only be a...

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• Arianne Batiles
• Created January 17, 2023 08:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Email forwarding from wordpress

Hi L’équipe Vétorino,  I've created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!

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• Arianne Batiles
• Created January 11, 2023 04:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can I bulk import articles from csv or excel files into zendesk guide?

Hi Eduardo Cunha and Jahn Bronilla, While we don't have a native functionality for this, you can either avail the services from our paid professional services team and help you with your migration ...

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• Arianne Batiles
• Created January 11, 2023 02:14
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Zendesk Messaging Web Widget issues on Mobile, need to hide or close

Hi dylan,  I created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!

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• Arianne Batiles
• Created January 10, 2023 04:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. If stament to identify the homepage or any other page eg. {{#is home_page }}

Hi Nicolas, The meta tags are added automatically on our backend. Hence, even if it’s possible to add the tag via HTML code, that won’t be seen as the H1 set on our end. (Via: About search engine o...

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• Arianne Batiles
• Created January 10, 2023 02:45
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Create ticket from chat even if the requester has left the chat

Hi Danielle DeCosta,  When agent workspace is used, chats are served on the support page where it creates a ticket. Do you mean you only want chats to be stored and served in the chat dashboard? If...

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• Arianne Batiles
• Created January 09, 2023 08:32
• 0 votes