Arnaud Joly
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Last activity
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Activity overview
Latest activity by Arnaud Joly-
Arnaud Joly commented,
Hi, as the Chat SDK doesn't handle the display of the Push Notification, it's a custom implementation and we cannot advise on how to proceed. I tested successfully in my own app following the andr...
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Arnaud Joly commented,
Hi, would you be able to provide a reproduction using one of our demo app so we could try it on our end? I haven't been able to reproduce this issue in my app.You can find the step to do so in our ...
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Arnaud Joly commented,
Hi Rafal Wesolowski We've recently released the new version 2.1.0 for the Zendesk SDK, which contains the fix of the version 2.0.0 for Android 12. This should resolve your issue. Thanks again for r...
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Arnaud Joly commented,
Hi Gopal C, The SDKs don't support changing the locale at runtime so you will not be able to programmatically change the UI locale. I've tried on Android which ended in the writing going right to ...
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Arnaud Joly created an article,
What should I consider when using Zendesk SDK?
Question While using Zendesk SDK, what common information should I keep in mind? Answer Zendesk SDK is the new mobile SDK developed by Zendesk. This has been developed to work specifically with Me...
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Arnaud Joly created an article,
What are the uses of each mobile SDK?
Question I see that Zendesk has multiple mobile SDKs. What can I use each one for? Answer Zendesk SDK for Messaging This SDK is associated with messaging and it is available for both iOS and Andro...
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Arnaud Joly created an article,
Mobile Chat SDK - Using PreChatForm with VisitorInfo
Issue Symptoms iOS and Android behave differently when it comes to Pre-chat and VisitorInfo objects and this can make unifying your application behaviors confusing. The VisitorInfo object allows yo...
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Arnaud Joly created an article,
What does the flow of MessagingActivity look like with multiple Engines?
Question How does the flow of MessagingActivity work with multiple Engines or SDKs? Answer Multiple SDKs can be integrated into the MessagingActivity by adding Engines into it using the .withEngine...
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Arnaud Joly created an article,
How do language translations work in the mobile SDK user interface and HelpCenterActivity?
Question How do language translations work in the SDK user interface and HelpCenterActivity? Answer By default, the mobile SDK supports a defined set of languages. However, you can add your own var...
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Arnaud Joly created an article,
Why is my keyboard not closing when leaving the Chat Activity on Android?
Question When using the Chat SDK, sometimes if I leave the chat activity while typing, the keyboard stays open and I have to manually close it. How can I avoid that? Answer When this occurs, the ea...