Arnaud Joly
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Articles
Recent activity by Arnaud Joly-
Why do I see the Answer Bot in the Chat SDK even though I don't have a subscription?
Question I see that I have Answer Bot when I start a chat using the Chat SDK, but I don't have a subscription for autoreplies. How is that possible? Answer In the Chat SDK V2, the Answer Bot visib...
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What happens to downgraded add-ons that are repurchased?
Question I had a Zendesk add-on but needed to downgrade my plan so the add-on was removed. Now, I want to repurchase the add-on. Will my old configurations still exist? For example, I had the legac...
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Mobile Chat SDK - Using PreChatForm with VisitorInfo
Issue Symptoms iOS and Android behave differently when it comes to Pre-chat and VisitorInfo objects and this can make unifying your application behaviors confusing. The VisitorInfo object allows yo...
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What should I consider when using Zendesk SDK?
Question While using Zendesk SDK, what common information should I keep in mind? Answer Zendesk SDK is the new mobile SDK developed by Zendesk. This has been developed to work specifically with Me...
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What does the flow of MessagingActivity look like with multiple Engines?
Question How does the flow of MessagingActivity work with multiple Engines or SDKs? Answer Multiple SDKs can be integrated into the MessagingActivity by adding Engines into it using the .withEngine...
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How do language translations work in the mobile SDK user interface and HelpCenterActivity?
Question How do language translations work in the SDK user interface and HelpCenterActivity? Answer By default, the mobile SDK supports a defined set of languages. However, you can add your own var...
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What are the uses of each mobile SDK?
Question I see that Zendesk has multiple mobile SDKs. What can I use each one for? Answer Zendesk SDK for Messaging This SDK is associated with messaging and it is available for both iOS and Andro...
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Why is my keyboard not closing when leaving the Chat Activity on Android?
Question When using the Chat SDK, sometimes if I leave the chat activity while typing, the keyboard stays open and I have to manually close it. How can I avoid that? Answer When this occurs, the ea...