Arpan Nagdeve
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Total activity98
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Last activity
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Activity overview
Latest activity by Arpan Nagdeve-
Arpan Nagdeve commented,
Hi Amelia, I wanted to follow-up and check whether you have more details to share or please feel free to raise the problem with Zendesk Support.
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Arpan Nagdeve commented,
Hi Giorgos, Auto accepts simplifies how agent picks the conversation and we are not making changes to the way how conversation gets routed. That means at any given time for an existing or a new con...
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Arpan Nagdeve commented,
Hi Rachel/Vivekanand, Supporting acceptance rate on the explore reporting is under development currently. We'll rollout changes closer to the end of the year.
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Arpan Nagdeve commented,
Hi Jahn, Thanks for the feedback on the re-assignment, we're planing to invest further in the auto-accept and I'll share more details once we take call on prioritising Re-assignment. Also, please...
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Arpan Nagdeve commented,
Hi Jahn, As part of initial rollout plan we intend to rollout the settings as part of GA ( General Availability) have also called out in the heading of the snapshots. We are now targeting to rollo...
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Arpan Nagdeve created an article,
Announcing auto-accept functionality for live chat and messaging customers
Note: Auto Accept is now available to all chat and messaging customers on Agent workspace. ( EAP ended on 16 November) We are happy to announce the launch of auto-accept functionality for live chat...
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Arpan Nagdeve commented,
Hi Dan, We don't support the Operating hours started notification suppress capability that's been called out and something we'll evaluate in the context of AW. This problem is not valid from the M...
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Arpan Nagdeve commented,
Hi Nick/Yahor, Banning users is on our roadmap and it's a top priority for us in 2024. We are in early planning stage and I will have more to share in the coming months on the rollout plans. The wo...
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Arpan Nagdeve created an article,
Announcing improved messaging backend for new messaging customers
Rollout start Rollout end August 23, 2023 September 30, 2023 What is changing and why ? Zendesk is focused on improving the agent workspace and enhancing the experience for both custo...
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Arpan Nagdeve commented,
Hi Zilong, I'm wondering why the accept chat button is not considered to serve these kind of conversations. Currently without taking or owning the ticket it's not possible to contribute on the same