Arpan Nagdeve
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Total activity71
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Last activity
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Activity overview
Latest activity by Arpan Nagdeve-
Arpan Nagdeve created an article,
Announcing the agent connectivity feature for the Agent Statuses EAP
Announced on Rollout starts Rollout ends June 16, 2022 June 28, 2022 June 28, 2022 Note: The agent statuses feature is currently in an Early Access Program (EAP). You can sign up fo...
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Arpan Nagdeve commented,
Hi Prasanth, Currently we don't support sending proactive messages on the messaging product. Proactive messaging feature is currently scheduled to go live in H1 2023. As part of the release we'll o...
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Arpan Nagdeve commented,
Hello Everyone, We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolut...
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Arpan Nagdeve commented,
Official comment Hi Manikandan, You can explore adding static email id to CC & followers and once chat ends system will send the transcript to Ccs & Followers.
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Arpan Nagdeve commented,
Official comment Hi Vitalli, Thanks for sharing the feedback, we don't have anything planned on this yet. I'll also get back in case there is a known work around on this.
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Arpan Nagdeve commented,
Official comment Hi Rina, Thanks for sharing feedback and the product expectations around the "user has gone offline". We think messaging channel takes away the need for agents and end user been online we thought u...
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Arpan Nagdeve commented,
Hi Rina, As I can see you are already on agent workspace, on agent workspace we currently only support incoming chat and new messages. Chat operating hour start and end is no longer provided. For c...
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Arpan Nagdeve created an article,
Removal of Zendesk Message
Announced on Removal August 11, 2021 March 15, 2022 We are removing the Zendesk Message integration for standalone Chat and multiproduct customers effective March 15, 2022. Zendes...
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Arpan Nagdeve commented,
Hi Jeni, On agent workspace, we are solving this problem to some degree, there is no concept of agent leaving the chat, once an agent ends the chat, the session ends but on the end-user side they s...
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Arpan Nagdeve commented,
Hi Barbara, The first response time feature is not GA yet and is currently gated under a flag, you can reach out to us via support and we can enable the fix and guide you on steps for you to build...