Arpan Nagdeve
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Last activity
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Activity overview
Latest activity by Arpan Nagdeve-
Arpan Nagdeve commented,
Official comment Hi Vitalli, Thanks for sharing the feedback, we don't have anything planned on this yet. I'll also get back in case there is a known work around on this.
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Arpan Nagdeve commented,
Official comment Hi Rina, Thanks for sharing feedback and the product expectations around the "user has gone offline". We think messaging channel takes away the need for agents and end user been online we thought u...
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Arpan Nagdeve commented,
Hi Rina, As I can see you are already on agent workspace, on agent workspace we currently only support incoming chat and new messages. Chat operating hour start and end is no longer provided. For c...
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Arpan Nagdeve created an article,
Removal of Zendesk Message
Announced on Removal August 11, 2021 November 1, 2021 We are removing the Zendesk Message integration for standalone Chat and multiproduct customers effective November 1, 2021. Z...
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Arpan Nagdeve commented,
Hi Jeni, On agent workspace, we are solving this problem to some degree, there is no concept of agent leaving the chat, once an agent ends the chat, the session ends but on the end-user side they s...
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Arpan Nagdeve commented,
Hi Krista, You can use the guide events in the interaction history for the problem statement that you shared. Once enabled agents will see the following guide events in the interaction history read...
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Arpan Nagdeve commented,
Hi Barbara, The first response time feature is not GA yet and is currently gated under a flag, you can reach out to us via support and we can enable the fix and guide you on steps for you to build...
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Arpan Nagdeve commented,
Official comment Hi, Support for admins to change agent status is still not prioritised on our end. As mentioned by Ramin and Amy earlier we are focusing on the Agent Workspace Experience but we'll continue to trac...
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Arpan Nagdeve commented,
Barbara, SLA work is under discussion we still don't have a concrete timelines on the same, from feature perspective customers can now measure FRT for messaging conversation from explore.
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Arpan Nagdeve commented,
Hi Olivia, We recently synced the avatar image for agent workspace customers between chat and support profile, but you are right that we still need to sync up the chat display name with the support...