Arpan Nagdeve
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Total activity63
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Last activity
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Activity overview
Latest activity by Arpan Nagdeve-
Arpan Nagdeve commented,
Hi Taiwo, Need some clarification, can you please share some more steps or screen shots to get better understanding on the problem?
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Arpan Nagdeve commented,
Official comment Hi Anastasia/Yanko, Thanks for your feedback on adding new option to add permission on chat triggers under the roles. Currently we have no plans to update the existing implementation of roles in ch...
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Arpan Nagdeve commented,
Hi, We looked a bit further into the problem and it seems Access-Control-* headers were been added that's causing the failure. Is there any specific reason for adding these headers given our API d...
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Arpan Nagdeve commented,
Hi Maarten, Is there any snapshot that team can refer to, also is problem coming both on the agent and end user experience or only on the agent front.
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Arpan Nagdeve created an article,
Announcing the agent connectivity feature for the Agent Statuses EAP
Announced on Rollout starts Rollout ends June 16, 2022 June 28, 2022 June 28, 2022 Note: The agent statuses feature is currently in an Early Access Program (EAP). You can sign up fo...
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Arpan Nagdeve commented,
Official comment Hi Prasanth, Currently we don't support sending proactive messages on the messaging product. Proactive messaging feature is currently scheduled to go live in H1 2023. As part of the release we'll o...
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Arpan Nagdeve commented,
Hello Everyone, We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolut...
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Arpan Nagdeve commented,
Official comment Hi Manikandan, You can explore adding static email id to CC & followers and once chat ends system will send the transcript to Ccs & Followers.
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Arpan Nagdeve commented,
Official comment Hi Vitalli, Thanks for sharing the feedback, we don't have anything planned on this yet. I'll also get back in case there is a known work around on this.
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Arpan Nagdeve commented,
Official comment Hi Rina, Thanks for sharing feedback and the product expectations around the "user has gone offline". We think messaging channel takes away the need for agents and end user been online we thought u...