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Audrey Ann Cipriano's Avatar

Audrey Ann Cipriano

Joined May 28, 2021

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Last activity Dec 16, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Audrey Ann Cipriano

Audrey Ann Cipriano commented,

Community commentQ&A - Quality Assurance

Hi Nora removing items in the scorecard can only be done by our devs in the backend for now.

Please contact us via Messaging so our QA team can review your request. Thank you so much!

View comment · Posted Dec 16, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

Community comment 日本語 コミュニティ

Hi there! Thank you for bringing this up! Based on the sample, it definitely looks like a phishing email. These emails are designed to phish for login information and may impersonate official Zendesk communications through similar language and imagery. Zendesk will never request your credentials via email, and Zendesk does not send tickets to your Zendesk account as a means of communication.

To help you recognize and avoid phishing attempts, you can review the following resources:

We urge you to exercise caution if you receive any messages requesting password resets or the sharing of credentials. If you encounter any issues accessing your account or require further assistance, contact Zendesk Customer Support.

Thank you for your attention to this important matter. Thank you!

View comment · Posted Oct 25, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

Community comment Q&A - Tickets and email

Yay! Thanks, Geoff Ludwig I am happy we have resolved this! 

View comment · Posted Oct 23, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

Community comment Q&A - Tickets and email

 Hi Geoff Ludwig this issue can happen if the Subject field is inactive or is only visible to agents. 

 

The placeholder renders the description of the ticket instead. This is the first comment on the ticket. To use the Subject field in notifications to end users, the Subject must be visible to end users. 

 

More info here.

Hope this helps! Let me know if this isn't the case and we can check further! 

View comment · Posted Oct 22, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

Community comment Q&A - Tickets and email

Hi Michiel De Pauw it's currently not possible to remove the ticket count of your Views. Apologies for this limitation!

View comment · Posted Oct 16, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

CommentHow to solve general issues with the account

Hi Christian ben I'll create a ticket on your behalf so we can check on your account. Thanks!

View comment · Posted Jul 28, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

CommentBusiness rules

Hi @... thank you for your feedback! I have looked and unfortunately couldn't find any other place to view the entirety of the default triggers as our documentations have all been updated, but if you prefer, I can raise a ticket on your behalf and send it to you via email. Let me know what you think! Thanks :)  

View comment · Posted Jul 24, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

CommentHow to fix issues in Zendesk messaging

 Hi Ana that is correct! 

You can also ensure that you don't have the Messaging snippet code from your websites and it isn't embedded on your help center. You may find more info here

 

Hope this helps! :)  

View comment · Posted Jul 24, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

CommentViews, ticket status, and ticket fields

Hi Barbara, I'll create a ticket on your behalf so we can check on your account. Thank you!

View comment · Posted Jul 15, 2024 · Audrey Ann Cipriano

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Audrey Ann Cipriano commented,

CommentGetting started with Sell

Hi Hillary James welcome to our Community! How can we help you today? :) 

View comment · Posted Jul 04, 2024 · Audrey Ann Cipriano

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