Audrey Ann Cipriano
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Total activity60
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Last activity
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Member since
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Activity overview
Latest activity by Audrey Ann Cipriano-
Audrey Ann Cipriano commented,
Hi Matt, it's still currently not possible to achieve this via the User interface in Zendesk, It could be possible to perform it via our API endpoint to update a ticket: https://developer.zendesk.c...
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Audrey Ann Cipriano commented,
Hi Paula! The comment text condition does not work for Messaging at this time. I see we have plans for improvements for the Messaging, however, there is no definite timeline yet. I recommend follow...
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Audrey Ann Cipriano commented,
Hi Feby! It's currently not possible to manage tickets in bulk in Whatsapp. Sorry for this!
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Audrey Ann Cipriano commented,
HI Haannie! If you want to schedule emailing reports to other users other than your agents, you would need Explore Enterprise plan :) More info here: https://support.zendesk.com/hc/en-us/articles/...
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Audrey Ann Cipriano commented,
Hi Haannie, we have a default support dashboard where you can find your agent activity and it is possible to schedule a weekly report and automatically send it to your team with Explore Professiona...
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Audrey Ann Cipriano commented,
You're welcome, Rina! I'm happy to help! :)
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Audrey Ann Cipriano commented,
Hi Rina, apologies for the confusion. Live messaging relies on Support business hours and it is enforced by using a step inside of Flow Builder and a specific schedule. Here is the post about flow...
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Audrey Ann Cipriano commented,
Hi Rina, you can use Support business hours instead of legacy chat operating hours feature for messaging to manage schedules. :) More info here: https://support.zendesk.com/hc/en-us/articles/44088...
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Audrey Ann Cipriano commented,
Hi prakash.sati, I can see you have raised a ticket with us and our team is investigating this for you. You should receive an update once we have checked or if we need any more information from you...
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Audrey Ann Cipriano commented,
Hey Colin, I'm sorry you're experiencing this. Let me raise a ticket on your behalf so we can check your account! You should receive an email from our team shortly. See you there!