Audrey Ann Cipriano
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Total activity222
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Last activity
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Activity overview
Latest activity by Audrey Ann Cipriano-
Audrey Ann Cipriano commented,
Hi Maya Way great question! I have tested this on my end and yes, the end users will see the typing bubbles on their end when draft mode is used. Hope this helps! :)
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Audrey Ann Cipriano commented,
Hi Stephanie Cala there's no option to undo once your agents marks a macro as irrelevant, but no worries, while clicking the X does immediately dismiss that macro suggestion from view, it doesn't m...
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Audrey Ann Cipriano commented,
Hello Vincent Aditya :) The satisfaction rating will go to Customer Service B as the satisfaction rating will always be associated with the last assignee of the ticket. Customer Service B can reass...
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Audrey Ann Cipriano commented,
Hi DAVID BROWN welcome to our Community! :) Have you added a payment method while on trial? If not, you won't get automatically billed after your trial expires. When your trial expires and you have...
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Audrey Ann Cipriano commented,
Hi Kangmei Yang I see you have raised a ticket for this as well, our team will check this for you and get back to you with an update! As for the attachment limit, it is 20MB for each attached file ...
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Audrey Ann Cipriano commented,
Hi Erin Dunklee welcome to our Community! :) Yes, you are correct. Once you have the Sunshine Conversations, you can start setting up the Web messenger widget. Here's also a list of the Web Messen...
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Audrey Ann Cipriano commented,
Hi Erin Rowan do you have user segments on your articles? If an agent is not part of the user segment applied to your articles, Knowledge will have an error since it wouldn't be able to return anyt...
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Audrey Ann Cipriano commented,
Hi Andrei Kamarouski yes automatic redaction supports Messaging tickets too :)
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Audrey Ann Cipriano commented,
Hi Rolf Hayes I'll create a ticket on your behalf so we can check investigate this for you. You'll receive an email shortly. Thanks :)
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Audrey Ann Cipriano commented,
Hi Bill Reed thanks for reaching out! There are no silly questions here :) Great question actually! I can confirm that changing the account owner of the production account will NOT change the accou...