Audrey Ann Cipriano
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Total activity128
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes0
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Activity overview
Latest activity by Audrey Ann Cipriano-
Audrey Ann Cipriano commented,
Official comment Hi William, we had an incident today where accounts were showing as cancelled erroneously, I can see you have an open ticket with us and your account has been restored. Sorry for the trouble this h...
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Audrey Ann Cipriano commented,
Hi Sydney! Thank you for the detailed info, super helpful! I definitely understand the problem statements you provided above, please send us a ticket so we can understand your workflow better and m...
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Audrey Ann Cipriano commented,
Hi Renu, I see you have raised a ticket for this as well and our team confirmed that editing the group names in Sell is not possible as of today. Sorry for this current limitation!
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Audrey Ann Cipriano commented,
Hi Matthias, unfortunately, it's not possible to add the requester's email address as a column in your Views as views can only include ticket properties. You are correct that you can create a custo...
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Audrey Ann Cipriano commented,
Thank you, Walter!
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Audrey Ann Cipriano commented,
Hi Walter, No, Zendesk agents are unable to make any modifications in your account, we certainly can provide a guide or step by step instructions. If necessary, we can also ask to create/update TE...
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Audrey Ann Cipriano commented,
Hi Joyce, I have tested this and refresh rate for the agent activity window should be or near real time, though its update interval might be affected by other factors like network speed and ticket ...
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Audrey Ann Cipriano commented,
Hi Viktor, The Jira integration only supports 1:1 linking between one Zendesk account and one Jira account. Due to this, it’s not possible to link multiple Zendesk accounts to a single Jira instanc...
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Audrey Ann Cipriano commented,
Hi Jack, sorry you're experiencing this! Have you removed Zendesk as well in your Facebook page and try to reintegrate? You may try the following steps: • log out of your Zendesk and Facebook acco...
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Audrey Ann Cipriano commented,
Hi Stephanie, you certainly can! :) You can add the group as a condition in your SLA like this one: This way, the Tier 1 SLA will only apply to T1 and then you can make another one for Tier 2 SLATh...