Audrey Ann Cipriano
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Total activity26
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Last activity
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Activity overview
Latest activity by Audrey Ann Cipriano-
Audrey Ann Cipriano commented,
Hi Huey, you've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their cus...
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Audrey Ann Cipriano commented,
Hi Robert, are you having any issues with Zendesk?
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Audrey Ann Cipriano commented,
Hi Huey, are you having any issues with Zendesk?
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Audrey Ann Cipriano commented,
Hi there, looks like we need to check your account to find out why the widget isn't working, I'll go ahead and create a ticket on your behalf and you should expect an email shortly!
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Audrey Ann Cipriano created an article,
Are shared mailboxes supported in Sell?
Question Are shared email addresses supported in Sell? Answer Shared mailboxes are not supported in Sell. By utilizing a shared mailbox workflow, data about individual users becomes less accurate. ...
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Audrey Ann Cipriano commented,
You're welcome! We're happy to help :)
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Audrey Ann Cipriano commented,
Hey Nikki! I've done some testing and can confirm that the replies made from a closed from merged ticket will be updated into the open ticket (Ticket 2) :)
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Audrey Ann Cipriano commented,
Hey George, we would be needing more information from you so we can check further and provide recommendations for your account. I'll go ahead and create a ticket on your behalf. One of our advocate...
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Audrey Ann Cipriano commented,
Hey Pradeep, This is possible by creating a report in Explore that measures how long a ticket was in Open status. You may find our recipe here for full instructions: https://support.zendesk.com/hc/...
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Audrey Ann Cipriano commented,
Hey Chad! End-users' session expires after 8 hours of inactivity :)