Audrey Ann Cipriano
-
Total activity87
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions38
Activity overview
Latest activity by Audrey Ann Cipriano-
Audrey Ann Cipriano commented,
Hi Marques, welcome to the community! Unfortunately, it's currently not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk. However, you can send a survey in a fol...
-
Audrey Ann Cipriano commented,
Hi Jamie, I checked with our product team and this feature is not what we are looking at at the moment. Sorry for this current limitation, we appreciate your feedback and our product teams will kee...
-
Audrey Ann Cipriano commented,
Hi Nick, using custom fields is not possible with Outlook integration as of this time. The app only supports the selection of the base ticket info (i.e. type, priority, status) and fills in the rem...
-
Audrey Ann Cipriano commented,
HI Alison, this feature is currently not available in Zendesk. However, you can maybe use external sites (lots of free sites out there) that will convert voice to text and just copy and paste if yo...
-
Audrey Ann Cipriano commented,
Hi Mary, I'll raise a ticket on your behalf so we can check this for you. You'll receive an update shortly. Thanks!
-
Audrey Ann Cipriano commented,
Hi Imran! I am not seeing any issues with the ticket addresses mismatch. If you're still encountering this issue and for us to investigate, it would be best to contact us via Messaging so we can ch...
-
Audrey Ann Cipriano commented,
Hi Jamie! I'm sorry you're experiencing this! I see you have raised a ticket as well and we're still investigating this issue for you, rest assured we'll provide an update in the ticket as soon as ...
-
Audrey Ann Cipriano commented,
Hi Stark, the phone number on that field needs to be registered as a Text number in your account. You may find this setting at Admin Center > Channels > Text https://support.zendesk.com/hc/en-us/ar...
-
Audrey Ann Cipriano commented,
Hi loic falletta I'll raise a ticket on your behalf so we can check this for you. You'll receive an email shortly :) Thanks!
-
Audrey Ann Cipriano commented,
Oh I'm sorry for this, Maribeth! We may need to check on this further for your account. I'll raise a ticket on your behalf and we can continue our conversation from there :) Thanks!