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Augusto Silva

Joined Apr 14, 2021

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Last activity Aug 22, 2024

Zendesk Engineering

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ACTIVITY OVERVIEW

Latest activity by Augusto Silva

Augusto Silva commented,

CommentUsing themes and customizing your Help Center

View comment · Posted Dec 03, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing themes and customizing your Help Center

Hi @...,

If you add a setting to manifest.json by exporting the theme and making this change locally, you can then access it via {{settings.setting_identifier}}

We have some more info in https://developer.zendesk.com/documentation/help_center/help-center-templates/objects/#settings-object

 

View comment · Posted Aug 13, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing themes and customizing your Help Center

HeY Ken Billing,

The best way to follow updates is to fork the theme's github repository and use the github integration to import your customized theme.

View comment · Posted Mar 24, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing themes and customizing your Help Center

Hey @...,

The screenshot of types you posted are for apps. Themes don't support multi-line right now. In this article, you can find which types of settings are available for themes.

Specifically for your use case, we recommend using dynamic content instead, as this supports translating to multiple languages as well. :)

View comment · Posted Mar 23, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing help center search

Hey @...,

Just checked with the team and you don't need Support Enterprise for this specific feature. 

You do need Support Enterprise to Enable search across multiple help centers

Hope this clarifies it 🙂

View comment · Posted Mar 22, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing help center search

Hey @...

This feature is currently only available for Guide/Suite Enterprise customers. Check you Guide subscription to see if it is available.

View comment · Posted Mar 19, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing themes and customizing your Help Center

Hey @...

Try something like this instead (language names can change):

{{#contains current_locale.url "/en-us"}}
true
{{else}}
false
{{/contains}}

View comment · Posted Mar 17, 2021 · Augusto Silva

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Augusto Silva commented,

CommentUsing themes and customizing your Help Center

Hey @...,

If your theme has been customized before the release of sub-sections, you might need to edit it to show sub-sections or switch to the latest version of the Copenhagen Theme. You can find more information here: https://support.zendesk.com/hc/en-us/articles/360021269734-Displaying-subsections-in-your-help-center

View comment · Posted Mar 15, 2021 · Augusto Silva

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