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Austine Hipol

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Activity overview

Latest activity by Austine Hipol
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    Austine Hipol commented,

    Hi Rogder, Thank you for sharing all of the details related to this support request. I will need some time to investigate this so I can provide a complete response. I will create a ticket and reply...

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    Austine Hipol commented,

    Hi Kathy,  Thank you for reaching out to Zendesk Sell!   Sorry to hear about this and I'm happy to assist!Would you mind completing a few steps to rule out that this is a browser issue?   Try usin...

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    Austine Hipol commented,

    Hi Brandon,  You need to install Zendesk Sell in your Support, once done you can do the sample video I attached.  Please let me know if you have further questions.

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    Austine Hipol commented,

    Hi Brandon,  Thanks for reaching out to Sell!  Support tickets aren't included in the Sell communication filters but if you pull in Last Activity date, you can track a note sent to sales from Suppo...

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    Austine Hipol commented,

    Hi Elvis,  Thank you for reaching out to Zendesk Sell!   Sorry to hear about this and I'm happy to assist! I just want to clarify something, if you say Zendesk-Agent tickets do you mean Zendesk Sup...

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    Austine Hipol commented,

    Hi Diana,  Thank you for reaching out to Zendesk Sell! Note that each account Zendesk Sell account has one account currency that the reports are based on, but other than that each deal can have its...

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    Austine Hipol commented,

    Hi Jay, unfortunately, you would need to manually do this change as it won't automatically change the employees' owner even if you change the ownership of a company. I would definitely suggest vo...

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    Austine Hipol commented,

    Hi, please send us an email to support@zendesk.com so we can increase your daily limit. Have a great day! Austine Hipol Customer Advocate | Zendesk Sell Zendesk Sell CRM Visit our Support Center C...

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    Austine Hipol commented,

    Hi BIll, On the smart list view (for both Leads and Contacts), you can click on + Field to pull up "Views of My Last Email, "Clicks in My Last Email", "My Emails Without Contact Response" etc.:​Ou...

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    Austine Hipol commented,

    Hi Malay, Smart Link is just a simple URL link with a possible variable value taken out of a Custom Field in Sell. This link is just opened externally and that's it. We don't believe this even mat...