Ayush Upadhyay
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Total activity87
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Last activity
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Activity overview
Latest activity by Ayush Upadhyay-
Ayush Upadhyay commented,
Hi daniel.savage, You may create a group for agents in the same schedule and apply an operating hour to them. That way, only scheduled agents will get to see this banner. Hey Lawrence Dye, you ma...
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Ayush Upadhyay commented,
Hey Paul, Thanks for sharing the feedback. I understand the use case and we would consider this in future iterations. Regards,Ayush
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Ayush Upadhyay commented,
Hi Everyone, I would assure you that this is still on our roadmap, but unfortunately, we've had to push development to early next year. Thanks for your continued patience, we know this is important...
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Ayush Upadhyay commented,
Hi Philip and Michael, Unfortunately, there are no plans to bring a visitor list to Agent Workspace. However, we hear the feedback and will consider solving this use case in upcoming features. In ...
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Ayush Upadhyay commented,
Hi Shane Monaco, Operating Hours notifications are expected to show up at the time of shift start. Are you getting it more than once? If you wish to disable it for a certain group of users, a worka...
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Ayush Upadhyay commented,
Oh, apologies.On this page or on the website https://support.zendesk.com/hc/en-us, you have an option to start a conversation (through the Messaging Bubble on the bottom right) and then share the s...
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Ayush Upadhyay commented,
Hi Tokugawa Yusuke, I am sorry that this did not work for you. To investigate further, we would need your account and possibly assumption access. May I request you to drop us a note at support@zen...
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Ayush Upadhyay commented,
Hi Jason & Stuart, I would assure you that this is still in the pipeline, but I don't have a date for you yet. We will post in the community once this becomes available for general use. Regards, A...
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Ayush Upadhyay commented,
Hi Angelena Askam, We plan to bring device metadata like IP based location , language etc in Agent Workspace in the coming quarters. There will be a community post announcing the availability of t...
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Ayush Upadhyay commented,
That is a great workaround, Thanks for sharing this, Chris. We still have a feature planned around banning users in Agent Workspace in upcoming quarters. We will share with the community once we h...