Ayush Upadhyay

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Thanks for the feedback everyone! We haven't forgotten about this and this is still on our radar. We should have an update for you in the coming quarters.  RegardsAyush

• View comment
• Ayush Upadhyay
• Created January 27, 2022 08:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Having the ability to translate tickets without having to be a Chat

HI Lindsay J. Kelley,  Noted on the feedback. We, however, do not have any near-term plans to enable translation for Agents without a chat seat. We will announce on the Community once this feature ...

• View comment
• Ayush Upadhyay
• Created January 13, 2022 07:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Message column in agent workspace

Hi Jesper Thanks for sharing the suggestion. We will evaluate it and hopefully enable this in the coming quarters.  Once available, we will post about this in the community forum.  Regards,Ayush

• View comment
• Ayush Upadhyay
• Edited January 03, 2022 05:40
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace

Hi Patricia, Thanks for sharing the use case for the missing feature. We do plan to fix this in the coming quarters but unfortunately, I won't be able to give you an exact date for it.  This will s...

• View comment
• Ayush Upadhyay
• Edited December 17, 2021 02:05
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Bring back chat visitor list with Agent Workspace

Hi Philip Gray and Jamie Noell,   I am sorry to hear that Visitor list was useful to you and is not available anymore in Agent Workspace. While we take this feedback and evaluate it, I would like t...

• View comment
• Ayush Upadhyay
• Created October 26, 2021 06:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Context info gone, Active Visitors list for proactive chats gone - terrible change!

Hi Ania Brych-Kadzinska,  The context Info panel is currently available in Agent Workspace as well. If you are referring to information like IP, Location, Browser Agent etc.. in the context panel, ...

• View comment
• Ayush Upadhyay
• Created October 26, 2021 06:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Internal Chat function while using Zendesk Agent Workspace

Hi Everyone, We currently do not have any plans to bring the agent to agent chat feature in Agent workspace.  I would recommend using chat tools like Slack or Google Chat in the meantime. We will h...

• View comment
• Ayush Upadhyay
• Created September 05, 2021 17:32
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. No IPs available in Chat

Hi @... and @...,  Thanks for pointing this out, it is indeed the Agent's IP. I have corrected my comment above, though this appears at the beginning of the conversation. I have noted the feedback ...

• View comment
• Ayush Upadhyay
• Created August 13, 2021 15:35
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta

Hi All,  This feature is available for chat tickets through the Agent Workspace. You may check your eligibility to move to Agent Workspace through the link here. Once Agent Workspace is enabled, th...

• View comment
• Ayush Upadhyay
• Created August 10, 2021 07:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Integrated translator

Hi Xander, Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations coming through Chat...

• View comment
• Ayush Upadhyay
• Created November 06, 2020 04:49
• 0 votes