Ayush Upadhyay

1. Community
2. Feedback - Ticketing System (Support)
3. Internal Chat function while using Zendesk Agent Workspace

Thanks everyone!Noted on the feedback, within a ticket, we offer functionalities like Internal Notes and Side Conversations which would help agents interact with each other.  While there are still ...

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• Ayush Upadhyay
• Edited February 28, 2022 02:34
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Hi Chris,  Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now.  Regards,Ayush

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• Ayush Upadhyay
• Created February 17, 2022 07:46
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Thanks for the feedback everyone! We haven't forgotten about this and this is still on our radar. We should have an update for you in the coming quarters.  RegardsAyush

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• Ayush Upadhyay
• Created January 27, 2022 08:36
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Having the ability to translate tickets without having to be a Chat

HI Lindsay J. Kelley,  Noted on the feedback. We, however, do not have any near-term plans to enable translation for Agents without a chat seat. We will announce on the Community once this feature ...

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• Ayush Upadhyay
• Created January 13, 2022 07:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Message column in agent workspace

Hi Jesper Thanks for sharing the suggestion. We will evaluate it and hopefully enable this in the coming quarters.  Once available, we will post about this in the community forum.  Regards,Ayush

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• Ayush Upadhyay
• Edited January 03, 2022 05:40
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace

Hi Patricia, Thanks for sharing the use case for the missing feature. We do plan to fix this in the coming quarters but unfortunately, I won't be able to give you an exact date for it.  This will s...

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• Ayush Upadhyay
• Edited December 17, 2021 02:05
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Bring back chat visitor list with Agent Workspace

Hi Philip Gray and Jamie Noell,   I am sorry to hear that Visitor list was useful to you and is not available anymore in Agent Workspace. While we take this feedback and evaluate it, I would like t...

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• Ayush Upadhyay
• Created October 26, 2021 06:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Context info gone, Active Visitors list for proactive chats gone - terrible change!

Hi Ania Brych-Kadzinska,  The context Info panel is currently available in Agent Workspace as well. If you are referring to information like IP, Location, Browser Agent etc.. in the context panel, ...

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• Ayush Upadhyay
• Created October 26, 2021 06:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Chat dashboard in Agent Workspace

Hi @..., The chat dashboard will still be accessible after moving to Agent Workspace, however in a limited capacity. Chats can't be served through it anymore. The banning of visitors will still be ...

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• Ayush Upadhyay
• Created October 07, 2021 07:14
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Transferring a chat

Hi @...,  Thanks for sharing the feedback! This completely makes sense, we will include this in the pipeline in upcoming quarters. Regards,Ayush

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• Ayush Upadhyay
• Created October 07, 2021 07:06
• 1 vote