Ayush Upadhyay
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Recent activity by Ayush Upadhyay-
Hi All, This feature is available for chat tickets through the Agent Workspace. You may check your eligibility to move to Agent Workspace through the link here. Once Agent Workspace is enabled, th...
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Thanks for bringing this to our notice. We have taken the feedback and will work on enabling sound for a transferred conversation in the coming future.
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Hi All, The IP address and relevant Meta information (IP / Browser / Location) of the agent are available in the events section of Agent Workspace. The Meta Data is only available for a Chat conver...
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Hi @..., Chat shortcuts with options are not supported. Is this something that will be supported in the future or is there a workaround somehow? Shortcuts with options will not be supported in A...
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Hi @... & @..., Noted on the feedback. I will drop a note if do we end up working on the feature. :)Regards, Ayush
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Hi @..., Thanks for reaching out. There are no immediate plans regarding bringing outgoing translation to email support. I am curious if there is any use case not being served through the existin...
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Hi @..., Translations in Agent Workspace is currently supported for incoming (Agent -> End User) and Outgoing (End User -> Agent) for the following channels, Live Chat Social channels Sunshine Con...
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Hi @..., I am happy to let you know that we have enabled CSAT collection for Zendesk messaging. You can check details in the article here. Regards,Ayush
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Hi @... and @..., We support translations for incoming Emails in Agent Workspace. Outgoing translations are not supported, as shown in the tooltip. Outgoing translations can be enabled using existi...
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Hi Xander, Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations coming through Chat...