Ayush Upadhyay

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Thanks for bringing this to our notice. We have taken the feedback and will work on enabling sound for a transferred conversation in the coming future. 

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• Ayush Upadhyay
• Created August 10, 2021 06:01
• 3 votes

1. Chat
2. ...
3. Zendesk messaging
4. How migrating to messaging impacts Chat settings

Hi @..., I am happy to let you know that we have enabled CSAT collection for Zendesk messaging. You can check details in the article here. Regards,Ayush

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• Ayush Upadhyay
• Created February 01, 2021 07:42
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. zChat.removeTags cannot remove tags when using Agent Workspace

Oh, apologies.On this page or on the website https://support.zendesk.com/hc/en-us, you have an option to start a conversation (through the Messaging Bubble on the bottom right) and then share the s...

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• Ayush Upadhyay
• Created May 24, 2022 03:16
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. zChat.removeTags cannot remove tags when using Agent Workspace

Hi Tokugawa Yusuke,  I am sorry that this did not work for you. To investigate further, we would need your account and possibly assumption access. May I request you to drop us a note at support@zen...

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• Ayush Upadhyay
• Created May 24, 2022 01:24
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace - Location Details

Hi Angelena Askam,  We plan to bring device metadata like IP based location , language etc in Agent Workspace in the coming quarters. There will be a community post announcing the availability of t...

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• Ayush Upadhyay
• Created May 05, 2022 09:41
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Thanks for the feedback everyone! We haven't forgotten about this and this is still on our radar. We should have an update for you in the coming quarters.  RegardsAyush

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• Ayush Upadhyay
• Created January 27, 2022 08:36
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Internal Chat function while using Zendesk Agent Workspace

Hi Everyone, We currently do not have any plans to bring the agent to agent chat feature in Agent workspace.  I would recommend using chat tools like Slack or Google Chat in the meantime. We will h...

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• Ayush Upadhyay
• Created September 05, 2021 17:32
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Chat dashboard in Agent Workspace

Hi @..., The chat dashboard will still be accessible after moving to Agent Workspace, however in a limited capacity. Chats can't be served through it anymore. The banning of visitors will still be ...

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• Ayush Upadhyay
• Created October 07, 2021 07:14
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning Visitors in Chat Tabs

Thanks for the feedback @... ! We will be working on banning users from Agent Workspace in the upcoming quarters. I will update the community posts once we have more information for you. Regards,Ayush

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• Ayush Upadhyay
• Created September 23, 2021 06:53
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Transferring a chat

Hi @...,  Thanks for sharing the feedback! This completely makes sense, we will include this in the pipeline in upcoming quarters. Regards,Ayush

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• Ayush Upadhyay
• Created October 07, 2021 07:06
• 1 vote