Barry Neary
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Total activity93
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Last activity
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Activity overview
Latest activity by Barry Neary-
Barry Neary commented,
Hi All, The plan is still to beta release omnichannel routing in August - stay tuned! Barry
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Barry Neary commented,
Hi, we are beta releasing routing combined with unified agent status in mid August 2022
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Barry Neary commented,
Hi Jake Warren We had a delay and now plan to beta release the routing feature combined with unified agent status in mid August Barry
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Barry Neary commented,
Hi Graham Ferguson Adding skills to the omnichannel routing engine is next up on our roadmap. Should be released in Q4 Barry
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Barry Neary commented,
Hi Yvonne Uder We have had an EAP running for the past few months, and the routing engine is going to be released in Q3 Barry
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Barry Neary commented,
Hi Rafael Santos We are planning to add capacity rules to a beta release in August - enabling you to specify max capacities for individual agents or groups of agents Barry
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Barry Neary created an article,
Announcing a new location for skills-based routing in Admin Center
Announced on Rollout starts Rollout ends May 31, 2022 July 5, 2022 July 5, 2022 The skills-based routing settings in Admin Center are moving to a new page called Skills. What's changing ...
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Barry Neary commented,
Hi, we are preparing for a General Release of our omnichannel routing engine in Q3. I will post here when we have an exact date Barry
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Barry Neary commented,
Hi Christopher Wooten, a lot of the functionality you mention above is on our roadmap to implement - the Routing EAP is just the first step.....
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Barry Neary commented,
Hi All, This is still on the roadmap, but our teams are fully focused on delivering omnichannel routing monitoring and reporting and so unfortunately I don't have any firm date for delivery