Barry Neary
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Total activity144
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Activity overview
Latest activity by Barry Neary-
Barry Neary commented,
Hi Kulin Joshi We do plan in H1 2023 to support customers that are mixed mode - ie. have bith Chat and Messaging
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Barry Neary commented,
Hi Kulin Joshi Currently if the message has no conversation for 10mins it becomes inactive. Inactive tickets are assigned only to online agents that have spare messaging capacity, but once they are...
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Barry Neary commented,
HI Irina Kurda The client does not need to write anything, the message going from active to inactive means that the ticket is updated and the trigger should fire
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Barry Neary commented,
Kulin Joshi We will be adding Slack message to the omnichannel routing engine in Q1
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Barry Neary commented,
Irina Kurda Currently inactive messages (those in which there has been no communication for 10 mins) are considered not to take up capacity and hence mulitple inactive messages can be assigned to t...
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Barry Neary commented,
Hi Chris Rose We are aiming for end of March Barry
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Barry Neary commented,
HI Irina Kurda We are looking at Q1
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Barry Neary commented,
Hi Feng Gao Currently skills cannot be used as a condition or an action in a trigger. We are working on adding skill to the omnichannel routing engine that will automatically assign a ticket with a...
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Barry Neary commented,
Hi Irina Kurda Currently messaging tickets in the queue are treated differently according to whether they are active or inactive. Active tickets are those in which there has been conversation on th...
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Barry Neary commented,
Hi Irina Kurda Are these tickets messaging tickets? Barry