Beau P.
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Total activity99
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Last activity
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Activity overview
Latest activity by Beau P.-
Beau P. created an article,
Service Incident - September 6, 2022 - Support | All Pods - Emails not creating tickets
SUMMARY On September 6, 2022 from 16:58 UTC to 18:59 UTC, Zendesk Support customers across all Pods experienced issues with ticket creation from emails. For a subset of customers on Pod 18, the fix...
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Beau P. created an article,
Service Incident - July 28, 2022 - All Products | Pods 26 & 27 - Access issues and high error rates
Summary On July 28, 2022 from 16:57 UTC to 18:27 UTC, customers in Pods 26 and 27 experienced increased error rates and access issues in all Zendesk products. Timeline 21:18 UTC | 14:18 PT The acc...
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Beau P. created an article,
Service Incident - May 5th, 2022 - Chat | Multiple Pods - Agent Workspace customers unable to serve chats
SUMMARY On May 05, 2022 from 13:50 UTC to 15:45 UTC, a subset of customer agents using Agent Workspace in Zendesk Support may have been unable to accept incoming chats, or respond to open chats. ...
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Beau P. created an article,
Service Incident - March 22nd, 2022 - Talk | Call dropping in multiple pods
SUMMARY On March 22, 2022 from 16:00 UTC to 17:00 UTC, customers using Zendesk Talk on multiple pods experienced calls not connecting between agents and customers. Timeline 16:25 UTC | 09:25 PT W...
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Beau P. created an article,
Service Incident - March 15th, 2022 - Agent Workspace | Pod 19 - Delayed messages and missed chats
SUMMARY On March 15, 2022 from 18:17 to 18:43 UTC, Agent Workspace customers on Pod 19 could have seen delayed messages and missed chats. We have recovered and all backlogged messages have been pro...
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Beau P. created an article,
Service Incident - February 7th, 2022 - Chat | Podless - Real-Time Monitor loading issues
Summary On February 7, 2022 from 17:15 UTC to 23:23 UTC, some customers were unable to load the Zendesk Chat Real Time Monitor dashboard. In addition, customers using the Chat RTM API would also ha...
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Beau P. created an article,
Service Incident - July 7th, 2021 - Incoming call failures for subset of Netherlands and Denmark Phone numbers
SUMMARY On July 7, 2021 from 12:30 UTC to 15:35 UTC , customers using the Zendesk Talk product experienced incoming call failures and degraded call quality for subsets of Netherlands and Denmark ...
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Beau P. created an article,
Service Incident - August 4th, 2021 - Zendesk Explore - User timezones not being shown correctly
SUMMARY On August 04, 2021 from 08:23 UTC to 21:01 UTC, customers using Zendesk Explore were being shown data from dates outside the ranges that were being queried. Timeline 21:27 UTC | 14:27 PT ...
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Beau P. created an article,
Service Incident - October 4th, 2021 - Unable to send/receive Facebook, WhatsApp & Instagram messages
Summary Between 15:40 UTC on October 4, 2021 and 00:35 UTC on October 5, 2021, customers using Zendesk’s integration to Facebook, WhatsApp, and Instagram channels were unable to send or receive any...
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Beau P. commented,
Hi Tony, Blocking outright via the email address or domain is the only other option, so if you intend to allow messages from a user and only want to route certain ones, the trigger workflow is the...