Ben Evans

Mapping attributes from Active Directory with ADFS and SAML

1. Admin Center
2. Using Admin Center
3. Setting up single sign-on

89304293 When using SAML login with ADFS, you can pass other values in addition to the authentication values. This article describes how to pass a user's full name, organization, phone number, rol...

• Ben Evans
• Edited November 01, 2021 22:52
• 11 followers
• 0 comments
• 6 votes

Setting up single sign-on using Active Directory with ADFS and SAML

1. Admin Center
2. Using Admin Center
3. Setting up single sign-on

Zendesk supports single sign-on (SSO) logins through SAML 2.0. A SAML 2.0 identity provider (IDP) can take many forms, one of which is a self-hosted Active Directory Federation Services (ADFS) se...

• Ben Evans
• Edited November 01, 2021 22:51
• 38 followers
• 0 comments
• 12 votes

Installing and using the Out of Office v2 app

1. Zendesk Suite
2. Using Built by Zendesk apps

62082233  The Out of Office v2 app is a tool for managing the availability of an agent in Zendesk Support, and ensuring that tickets assigned to unavailable agents are properly handled if update...

• Ben Evans
• Edited October 25, 2021 17:40
• 97 followers
• 14 comments
• 9 votes