Ben Van Iten
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Total activity321
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Last activity
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Member since
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Following0 users
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Followed by154 users
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Votes28
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Subscriptions218
Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten created an article,
I am trying to import users or organizations and get an error
Issue symptoms I get an error when I try to import users or organizations into my Zendesk account. Resolution steps The majority of errors related to user or organization import are a result of for...
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Ben Van Iten created an article,
Error: "View only. You need to have Chat enabled to reply to this conversation."
Issue symptoms When I attempt to comment on a ticket I receive this error: View only. You need to have Chat enabled to reply to this conversation. Resolution steps This error occurs when the user...
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Ben Van Iten created an article,
How do I transfer a Chat license when there is only one agent?
Question We only have one license for Zendesk Chat and are trying to transfer this to another member of the team. How do I do this? Why is there not an option to transfer the Chat seat? Answer In t...
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Ben Van Iten created an article,
Messaging error: Conversation in progress
Issue symptoms When I try to view a ticket, I receive the error: Conversation in progress. An agent is talking to this customer. Resolution steps This error means that you aren't authorized to vie...
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Ben Van Iten created an article,
Why do I no longer have access to data exports?
Question I previously had access to export data in my Zendesk account. Why is that option missing? Answer The ability to export data to a JSON, CSV, or XML file is now limited to administrators on ...
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Ben Van Iten created an article,
Why do I suddenly have Chat on my account?
Question My team has never utilized Chat with Zendesk, but I notice that it is now on my account. Why do I suddenly have access to Chat? Answer When your account is upgraded to a Suite account, yo...
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Ben Van Iten created an article,
Instagram Direct messages don't create tickets in Zendesk
Issue symptoms Our customers sent messages through Instagram Direct, but no tickets are being created in Zendesk. Resolution steps This can occur when an Instagram update causes a desync between yo...
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Ben Van Iten created an article,
I am unable to add multiple Instagram accounts
Issue symptoms When I try to add a second Instagram account, I do not see that account show up in the drop down menu. Conditions The Instagram account you are trying to add is connected to your Fa...
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Ben Van Iten created an article,
I can't add my Facebook account to Zendesk
Issue symptoms When I try to add my Facebook account to Zendesk, Facebook Messenger isn't listed as a channel I can add. There is no option to add Facebook. How can I connect Zendesk to Facebook Me...
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Ben Van Iten created an article,
Do I need to add social messaging to my account before I can use Facebook Messenger?
Question I want to integrate Facebook Messenger with my account. Do I need to add social messaging to my account first? Answer If you're on a Suite plan, you're able to integrate social messaging c...