Benjamin Kirsch
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Total activity37
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Last activity
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Activity overview
Latest activity by Benjamin Kirsch-
Benjamin Kirsch commented,
Hi Fallon, yep, that is correct. For customers that had reached out with exception requests, this product limit will not roll out. For customers that did not reach out with an exception request, ...
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Benjamin Kirsch commented,
Hi all, reaching out to let everyone know that we have re-evaluated this new limit based on customer feedback and will be rolling back the introduction of the 365 day limit on the amount of time Ze...
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Benjamin Kirsch commented,
Official comment Hi all, thank you for your continued feedback on this feature request. Wanted to let everyone know that this project, in which we will focus on surfacing email delivery information in Support, has...
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Benjamin Kirsch commented,
Hi Benjamin, this change has not been rolled out yet. If you are experiencing an issue with View Original Email, please open a ticket with our Support team for us to investigate.
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Benjamin Kirsch commented,
Hi Fallon, I appreciate the background here and why View Original Email is important to your company. As a next step, can you please open a ticket with us in Support to continue the discussion int...
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Benjamin Kirsch commented,
Hi all, I appreciate the comments and feedback! This change is being made to allow us to make Support a more scalable and sustainable product as Zendesk continues to grow. View Original Email is u...
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Benjamin Kirsch commented,
Hi Gregory, are you using the {{quoted_content}} placeholder within your account level email templates? That will include the thread history within the ellipses at the bottom of an outbound email....
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Benjamin Kirsch created an article,
Announcing a 365-day limit for View Original Email
Announced on Rollout starts Rollout ends February 8, 2023 July 10, 2023 July 17, 2023 Important: Due to customer feedback, we are rolling back this feature on August 23, 2023. The rollback...
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Benjamin Kirsch commented,
Hi Luke, thanks for the question! That is correct. The new Simplified Email Threading Experience will only take affect if you go and update your notification tiggers with the new placeholders.
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Benjamin Kirsch commented,
Hi all, I wanted to provide a quick update on the {{quoted_content}} issue pertaining to agent's personal emails being surfaced in the thread history. We have deployed a fix for this issue so agent...